Epic Trainer - Cupid

Jobot; Fremont (CA); Hybrid; USD 117.000 - 128.000; Vollzeit

Zusammenfassung

Jobot is seeking an Epic Cupid-certified Principal Trainer to lead clinical workflow training and support UCSF’s Epic implementation and go-live readiness. This hybrid, consulting role focuses on developing and delivering role-based Epic training across clinical teams, with strong collaboration and troubleshooting skills.

The ideal candidate has 3–5 years in clinical apps or healthcare IT, a Bachelor’s degree or equivalent, and excellent communication and problem-solving abilities.

Qualifikationen

• 3–5 years of relevant experience in clinical applications, healthcare IT, Epic training, or a related field.
• Active Epic Cupid certification.
• Bachelor's degree in healthcare information technology, computer science, or a related field, or an equivalent combination of education, training, and experience.
• Strong understanding of clinical application implementation, training, testing, maintenance, quality assurance, and end-user support.
• Experience analyzing clinical workflows and translating them into effective training materials and scenarios.
• Strong troubleshooting and problem-resolution skills, including the ability to distinguish application configuration issues from training needs.
• Excellent communication, presentation, interpersonal, organizational, and analytical skills.
• Ability to collaborate with clinical users, technical teams, senior staff, and management.
• Experience supporting challenging or resistant end users and documenting system issues for follow-up.

Aufgaben

• Develop, coordinate, and deliver role-based training for Epic clinical applications.
• Provide one-on-one coaching, classroom instruction, in-service education, and end-user support.
• Collaborate with clinical teams, application analysts, and operational leaders to understand workflows, policies, procedures, and training needs.
• Create and maintain training materials, curriculum, scenarios, and documentation aligned with clinical and operational workflows.
• Support system implementation, testing, pilot programs, training initiatives, and go-live readiness.
• Troubleshoot user issues and determine whether problems stem from application configuration, system functionality, or training gaps.
• Identify, document, track, and elevate application issues to the appropriate build analysts or technical teams.
• Provide excellent customer service while supporting users with varying levels of clinical and technical expertise.
• Manage competing priorities, meet deadlines, and support multiple projects and training initiatives.
• Serve as a subject matter resource for clinical application functionality, workflow efficiency, and system performance.

Kenntnisse

Epic Cupid certification

Training & coaching

Healthcare IT

Clinical workflows understanding

Ausbildung

Bachelor's degree in healthcare IT, CS, or related field

Tools

Epic Systems

Epic Cupid modules

Jobbeschreibung

Epic Trainer - Cupid

$85 - $93 per hour | San Francisco, CA | Hybrid | Consulting

Offering up to $93/hour for an Epic Cupid-certified Principal Trainer to lead clinical workflow training, troubleshoot system issues, and support UCSF’s APeX/Epic implementation and go-live readiness.

A bit about us:

We are a leading academic healthcare system dedicated to delivering exceptional patient care, advancing medical research, and educating the next generation of healthcare professionals. Our teams leverage innovative technology and collaborative clinical workflows to improve patient outcomes and enhance healthcare delivery.

Why join us?

Join a collaborative healthcare team where your expertise makes a meaningful impact on patient care. Help improve clinical workflows, empower healthcare professionals through training, and support innovative technology at a leading academic medical center.

Job Details

We are seeking an experienced Principal Trainer to support the implementation, optimization, and ongoing use of Epic clinical applications within a leading academic healthcare system. This role partners with clinical teams, application analysts, and operational leaders to develop and deliver effective training, improve clinical workflows, troubleshoot system issues, and prepare end users for successful system implementations and go-live events.

The ideal candidate has strong Epic application knowledge, excellent communication skills, and the ability to translate complex technical workflows into practical, role-based training.

Schedule & Work Environment

Work Arrangement: Hybrid

Work Schedule: Monday–Friday, with occasional evenings and weekends as needed

On-Site Expectations: Approximately 50% throughout the project, depending on project phase and operational needs

Work Locations: Multiple medical centers, hospital campuses, outpatient facilities, and community partner locations throughout the region

On-Site Requirements: May increase during system build, pilot training, Super User training, end-user training, and go-live support

Key Responsibilities

• Develop, coordinate, and deliver role-based training for Epic clinical applications.
• Provide one-on-one coaching, classroom instruction, in-service education, and end-user support.
• Collaborate with clinical teams, application analysts, and operational leaders to understand workflows, policies, procedures, and training needs.
• Create and maintain training materials, curriculum, scenarios, and documentation aligned with clinical and operational workflows.
• Support system implementation, testing, pilot programs, training initiatives, and go-live readiness.
• Troubleshoot user issues and determine whether problems stem from application configuration, system functionality, or training gaps.
• Identify, document, track, and elevate application issues to the appropriate build analysts or technical teams.
• Provide excellent customer service while supporting users with varying levels of clinical and technical expertise.
• Manage competing priorities, meet deadlines, and support multiple projects and training initiatives.
• Serve as a subject matter resource for clinical application functionality, workflow efficiency, and system performance.

Required Qualifications

• 3–5 years of relevant experience in clinical applications, healthcare IT, Epic training, or a related field.
• Active Epic Cupid certification.
• Bachelor's degree in healthcare information technology, computer science, or a related field, or an equivalent combination of education, training, and experience.
• Strong understanding of clinical application implementation, training, testing, maintenance, quality assurance, and end-user support.
• Experience analyzing clinical workflows and translating them into effective training materials and scenarios.
• Strong troubleshooting and problem-resolution skills, including the ability to distinguish application configuration issues from training needs.
• Excellent communication, presentation, interpersonal, organizational, and analytical skills.
• Ability to collaborate with clinical users, technical teams, senior staff, and management.
• Experience supporting challenging or resistant end users and documenting system issues for follow-up.

Preferred Qualifications

• Experience supporting Epic implementation projects and go-live activities.
• Experience delivering Super User training, end-user education, and one-on-one coaching.
• Experience with clinical application testing, user acceptance testing (UAT), and quality assurance.
• Epic certification or training experience in additional clinical applications, such as ClinDoc, Inpatient, Ambulatory, ASAP, or Orders.
• Epic Training, Environments and Documentation (TED) course certification.
• Experience in cardiology, cardiovascular services, or related clinical workflows.

Epic Training & Certification Expectations

In addition to the required Epic Cupid certification, the successful candidate may be expected to obtain additional Epic application certification and training credentials within 12 months of hire, based on project and business needs.

Additional training areas may include:

• Clinical Applications: Ambulatory, Orders, ClinDoc, Stork, Willow, Beacon, Kaleidoscope, Radiant, HOD, Home Health, and other applications as needed.
• Revenue Cycle Applications: Prelude, ADT/Cadence, Hospital Billing (HB), Professional Billing (PB), HIM, and Optime Scheduling.
• Additional application-specific credentialing may be required to support new-hire education and ongoing training initiatives.

Knowledge, Skills & Abilities

• Broad or in-depth knowledge of one or more clinical application specialties.
• Ability to understand clinical workflows, documentation requirements, information flow, and clinical practice standards.
• Strong analytical and troubleshooting skills, with the ability to identify issues and recommend effective solutions.
• Ability to develop, execute, and document tests and analyze system performance.
• Excellent written and verbal communication skills, including the ability to explain technical concepts clearly to diverse audiences.
• Strong time management, attention to detail, and organizational skills.
• Ability to manage multiple assignments and complete projects within established deadlines.
• Ability to serve as a technical and training resource for clinical teams, application analysts, and leadership.

Why Join Us?

Join a collaborative healthcare team where your expertise helps improve clinical workflows, empower healthcare professionals, and support technology that enhances patient care. Make a meaningful impact through education, innovation, and successful clinical system implementation.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.