Principal Trainer

Avispa Technology; San Francisco (CA); Hybrid; USD 102,000 - 146,000; Full time

Benefits offered by this job

Group Medical

Dental

Vision

Life Insurance

Retirement Savings Program

PSL

Job summary

Avispa Technology is seeking a Principal Trainer for a leading medical institution in San Francisco, CA. The role develops and delivers Epic EHR training and support for clinical and operational end users across multiple sites with a hybrid onsite model.

The ideal candidate has 3-5 years of relevant experience, Epic Cupid certification, and must obtain Epic TED certification within 12 months of hire. Salary is $90/hr for a 6-month assignment with comprehensive benefits.

Qualifications

• 3-5 years of relevant experience.
• Epic Cupid certification is required.
• Must obtain Epic TED certification within 12 months of hire and credentialing in Epic clinical/revenue cycle areas.

Responsibilities

• Develop role-based, operational training curriculum and scenarios for Epic EHR.
• Deliver 1:1 training, in-services, and go-live support across multiple sites.
• Provide troubleshooting and end-user support, documenting system issues for escalation.
• Support design, build, testing, and implementation of Epic applications with clinicians.
• Serve as a training resource to senior staff and managers on functionality and performance.

Skills

Curriculum design

End-user training

Clinical workflow knowledge

Education

Bachelor's degree in health care information technology, computer science, or related area

Tools

Epic Cupid certification

Epic TED certification (to be obtained within 12 months)

Epic clinical certifications (ClinDoc/Inpatient/ASAP/Orders)

Job description

Principal Trainer 3511052

• Hourly pay: $90/hr
• Worksite: Leading medical institution (San Francisco, CA - Hybrid)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 6 Month Assignment

A leading medical institution is seeking a Principal Trainer to develop and deliver Epic electronic health record training and support for clinical and operational end users across multiple hospital, clinic, and community partner sites.

Principal Trainer Responsibilities:

• Collaborate with Epic application teams and clinical/business operations to develop role-based, operationally focused training curriculum and scenarios, applying knowledge of clinical, procedural, and administrative workflows, policies, and procedures.
• Deliver 1:1 training support, in-services, and classes, including pilot, Super User, and End User training and go-live support, across multiple medical centers, children's hospitals, campus, and community partner locations to improve efficiency and streamline workflows.
• Provide customer service, troubleshooting, and maintenance support to end users, including challenging or resistant users, distinguishing application/build issues from training issues, and tracking and documenting system issues for follow-up by build analysts.
• Support the design, build, testing, and implementation of clinical application systems, including MST build, working with clinicians to create or adapt written protocols and preparing detailed specifications covering clinical processes, information flow, and risk and impact analysis.
• Serve as a technical and training resource to senior staff and managers on functionality, efficiency, cost-effectiveness, policy, and performance, applying expertise to medium-sized projects or portions of large projects while juggling competing tasks and meeting deadlines.

Principal Trainer Qualifications:

• 3-5 years of relevant experience.
• Bachelor's degree in health care information technology, computer science, or a related area, and/or an equivalent combination of experience and training.
• Epic Cupid certification.
• Must obtain Epic clinical application certification and Epic Training, Environments, and Documentation (TED) certification within 12 months of hire, plus internal credentialing in one or more Epic clinical or revenue cycle training areas.
• Broad and/or in-depth knowledge of clinical applications, including design, development, implementation, user support and training, maintenance, quality assurance, system testing, and evaluation.
• Must be able to complete full medical clearance for onsite or hybrid work.
• Epic certification in ClinDoc, Inpatient, Ambulatory, ASAP, and/or Orders is preferred.

Shift:

• Hybrid: approximately 50% onsite across multiple sites, increasing during build, training, and go-live phases.
• Monday to Friday: schedules vary, with some evenings and weekends required.

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