Epic Cupid Principal Trainer | Hybrid | Healthcare IT

Jobot; Fremont (CA); Hybrid; USD 117,000 - 128,000; Full time

Job summary

Jobot is seeking an Epic Cupid-certified Principal Trainer to lead clinical workflow training and support UCSF’s Epic implementation and go-live readiness. This hybrid, consulting role focuses on developing and delivering role-based Epic training across clinical teams, with strong collaboration and troubleshooting skills.

The ideal candidate has 3–5 years in clinical apps or healthcare IT, a Bachelor’s degree or equivalent, and excellent communication and problem-solving abilities.

Qualifications

• 3–5 years of relevant experience in clinical applications, healthcare IT, Epic training, or a related field.
• Active Epic Cupid certification.
• Bachelor's degree in healthcare information technology, computer science, or a related field, or an equivalent combination of education, training, and experience.
• Strong understanding of clinical application implementation, training, testing, maintenance, quality assurance, and end-user support.
• Experience analyzing clinical workflows and translating them into effective training materials and scenarios.
• Strong troubleshooting and problem-resolution skills, including the ability to distinguish application configuration issues from training needs.
• Excellent communication, presentation, interpersonal, organizational, and analytical skills.
• Ability to collaborate with clinical users, technical teams, senior staff, and management.
• Experience supporting challenging or resistant end users and documenting system issues for follow-up.

Responsibilities

• Develop, coordinate, and deliver role-based training for Epic clinical applications.
• Provide one-on-one coaching, classroom instruction, in-service education, and end-user support.
• Collaborate with clinical teams, application analysts, and operational leaders to understand workflows, policies, procedures, and training needs.
• Create and maintain training materials, curriculum, scenarios, and documentation aligned with clinical and operational workflows.
• Support system implementation, testing, pilot programs, training initiatives, and go-live readiness.
• Troubleshoot user issues and determine whether problems stem from application configuration, system functionality, or training gaps.
• Identify, document, track, and elevate application issues to the appropriate build analysts or technical teams.
• Provide excellent customer service while supporting users with varying levels of clinical and technical expertise.
• Manage competing priorities, meet deadlines, and support multiple projects and training initiatives.
• Serve as a subject matter resource for clinical application functionality, workflow efficiency, and system performance.

Skills

Epic Cupid certification

Training & coaching

Healthcare IT

Clinical workflows understanding

Education

Bachelor's degree in healthcare IT, CS, or related field

Tools

Epic Systems

Epic Cupid modules

Job description

Jobot is seeking an Epic Cupid-certified Principal Trainer to lead clinical workflow training and support UCSF’s Epic implementation and go-live readiness. This hybrid, consulting role focuses on developing and delivering role-based Epic training across clinical teams, with strong collaboration and troubleshooting skills.

The ideal candidate has 3–5 years in clinical apps or healthcare IT, a Bachelor’s degree or equivalent, and excellent communication and problem-solving abilities.