Sr. APeX Application Analyst - Willow Ambulatory

University of California - San Francisco; San Francisco (CA); On-site; USD 140,000 - 195,000; Full time

Job summary

UCSF Health is seeking a Sr. APeX Application Analyst to lead configuration, build, and install the APeX application within Health IT. You will analyze clinical workflows, document specifications, and drive changes with project teams to support patient care delivery.

You will train end users, troubleshoot during go-live and stabilization, and provide ongoing support as a technical leader with deep knowledge of the application and related workflows.

Qualifications

• Bachelor's degree in health care information technology or related field or equivalent experience.
• PharmD degree.
• Epic Willow Ambulatory Application Certification is required.

Responsibilities

• Leads planning and implementation of clinical software, hardware, operating systems and/or distributed clinical information systems.
• Performs advanced analyses of patient care workflow and defines IT solutions for improved integration and outcomes.
• Acts as a technical leader, guiding project plans and senior staff on improvements and upgrades.
• Troubleshoots complex issues and coordinates services between clinical engineering, IT, networks, and vendors.

Skills

Problem-solving

Interpersonal communication

Written and verbal communication

Analytical skills

Education

Bachelor's degree in health care information technology, computer science, or related area

PharmD degree

Tools

Epic Willow Ambulatory Certification

Job description

The Sr. APeX Application Analyst functions as the primary support contact and expert for the application. They work under the direction of the Team Lead and/or Manager to configure, build & install the application. They coordinate all issues that arise during the project for their application area. Key operational activities include primary responsibility to analyze work flows and understand policies, procedures and constraints of the clinical or business operations support by the application. In depth and precise investigation and documentation of operational specifications and application functionality is required. Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation. The application analyst develops and documents internal procedures and establishes change control processes for the application. As a Sr. APeX Application Analyst the candidate is expected to lead project/initiatives within the team/department.

The Sr. APeX Application Analyst also develops user training aids and trains end users in workflow and use of the application. They functions as the primary contact to troubleshoot problems and questions from end-users during training, go-live, stabilization and on-going support (7x24). Successful candidates are skilled communicators who made decisions independently and in collaboration with others up and down the project structure. They are considered technical leaders with a high degree of knowledge in the overall field and recognized expertise in specific areas. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other user to learn and adopt to use of the application.

Department Overview

At UCSF Health, the Health Information Technology (Health IT) department is the digital backbone of our healthcare system. Our teams - spanning applications, technology, and support - design, build, and sustain the advanced digital ecosystem that empowers patient care, research, and education across UCSF Health.

Driven by UCSF's mission of caring, healing, teaching, and discovering, we ensure that technology enhances every interaction between patients, providers, and staff. Our talented professionals play a vital role in supporting the delivery of complex, specialized care that is unique to UCSF Health.

We are a mission-oriented, community-focused department, proud to serve a diverse patient population. Team members are empowered to drive change, innovate, and contribute to a culture that values collaboration, inclusion, and excellence. Working within a cutting-edge enterprise technology environment, Health IT partners across the organization to deliver exceptional care through innovative, reliable, and connected technology solutions.

DUTIES & ESSENTIAL JOB FUNCTIONS

• 20% Leads and / or conducts the planning and implementation of clinical software, hardware, operating systems and / or distributed clinical information systems at all levels of complexity and scope. Advises peers or manages improvements in optimization and improved functionality.
• 10% Works on highly-complex initiatives to perform advanced analyses of patient care workflow and processes in various clinical departments, and to plan, develop, and define information technology solutions for improved system integration, functionality, and outcomes. Contributes to new and innovative workflows to improve operational efficiencies. Demonstrates efficiency and independence in complex projects while working autonomously with negligible direction from Supervisor and/or Manager.
• 10% Serves as a technical leader, conducting in-depth analysis and documentation of system specifications and identifying process changes as a result of system upgrades and new releases. Leads teams and committees in developing highly-complex project plans, and provides senior staff and management with guidance and recommendations for improvements in quality, efficiency, and functionality.
• 10% Leads the development of new projects at high levels of complexity and broad scope. Functions as a resource to resolve systems analysis and testing issues. Works to resolve technical challenges, as well as interpersonal and / or team performance issues in regards to development.
• 2% Designs and conducts user training in complex clinical information system workflows and processes, hardware and / or operating systems with broad scope.
• 30% Troubleshoots complex issues of broad scope with clinical software, hardware, operating systems and / or distributed clinical information systems. Identifies and coordinates service and support as needed between clinical engineering, IT, networks, departments and outside vendors. Develops, collaborates and implements new functionality, testing, workflows, processes, system designs or developments as needed.
• 5% Coordinates development of new Standard SOP to assist in standardization of routine processes to support the technology used by the business unit. Supports change and innovation.
• 5% Seeks improvements in services. Consults with clinicians, using feedback to improve use of technology for the clinical and business users.
• 8% Realigns based upon business and clinical needs. Looks to new opportunities to address customer service challenges. Documents issues and develops / communicates plans to address

REQUIRED QUALIFICATIONS

• Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training.
• PharmD degree
• Minimum 5 years of relevant work experience or equivalent combination of education and experience
• Epic Willow Ambulatory Application Certification
• Broadly encompassing or highly In-depth knowledge of 1-2 areas of focus in retail/specialty pharmacy. Knowledge of operations, systems and functions, including planning, design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Ability to apply advanced problem-resolution skills to highly complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Advanced interpersonal communication skills to effectively train, support, and collaborate productively with clinical users and key stakeholders at all professional and technical levels.
• Advanced written and verbal communications skills, to convey highly-technical information and instructions to all levels of clinical users and staff in a specific, clear, and concise manner.
• Advanced analytical skills and expertise in documentation and reporting, with the ability to apply metrics, plan and implement testing systems, collect and analyze performance data, and produce substantive reports and analyses for management use.
• Advanced ability to serve as a technical leader and information resource, and to work collaboratively with key personnel and management, providing guidance and recommendations on systems, improvements, upgrades, and industry advances and trends.

REQUIRED CERTIFICATION

• Epic Willow Ambulatory Application Certification

PREFERRED QUALIFICATIONS

• Advanced organizational and project management skills, and ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule.
• Academic Medical Center experience with 5+ years of Epic experience
• Epic Willow Specialty Pharmacy Application Certification
• Epic Willow Inpatient Application Certification

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

REQUIRED QUALIFICATIONS

• Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training.
• PharmD degree
• Minimum 5 years of relevant work experience or equivalent combination of education and experience
• Epic Willow Ambulatory Application Certification
• Broadly encompassing or highly In-depth knowledge of 1-2 areas of focus in retail/specialty pharmacy. Knowledge of operations, systems and functions, including planning, design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Ability to apply advanced problem-resolution skills to highly complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Advanced interpersonal communication skills to effectively train, support, and collaborate productively with clinical users and key stakeholders at all professional and technical levels.
• Advanced written and verbal communications skills, to convey highly-technical information and instructions to all levels of clinical users and staff in a specific, clear, and concise manner.
• Advanced analytical skills and expertise in documentation and reporting, with the ability to apply metrics, plan and implement testing systems, collect and analyze performance data, and produce substantive reports and analyses for management use.
• Advanced ability to serve as a technical leader and information resource, and to work collaboratively with key personnel and management, providing guidance and recommendations on systems, improvements, upgrades, and industry advances and trends.

REQUIRED CERTIFICATION

• Epic Willow Ambulatory Application Certification

PREFERRED QUALIFICATIONS

• Advanced organizational and project management skills, and ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule.
• Academic Medical Center experience with 5+ years of Epic experience
• Epic Willow Specialty Pharmacy Application Certification
• Epic Willow Inpatient Application Certification