Epic Technical Lead

hss; New York (NY); On-site; USD 132,000 - 202,000; Full time

Job summary

HSS in New York seeks an Epic IT specialist to broaden enterprise-level challenges and manage Epic upgrades, SU installs, and patching in coordination with the Epic Hosting team.

You will own Epic environment strategy across build, test, training, and production, govern change control, and coordinate testing and downtime communications. This is a hands-on role leading IT operations and upgrade initiatives.

Qualifications

• Epic experience with upgrades, patches, and maintenance.
• Ability to coordinate changes across IT teams and vendors.
• Experience planning and executing enterprise-level IT projects.

Responsibilities

• This role focuses on system maintenance and technical oversight for Epic.
• Own environment strategy across build, test, training and production.
• Administer change control, including calendars and approvals, with cross-team coordination.
• Lead downtime planning, business continuity, and disaster recovery efforts.
• Provide Epic technical support and oversee hosting team performance.

Job description

How you move is why we're here. ®

Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

If this describes you then let's talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status Regular Full time

Compensation Range

The base pay scale for this position is $132,000.00 - $201,500.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

This is a great role for someone with Epic application experience that is looking to broaden their skillset and take on enterprise-level challenges and projects

Responsibilities

System Maintenance and Technical Oversight

• Providing technical oversight of Epic major upgrades, which are managed by a dedicated upgrade project manager
• Maintaining Special Update (SU) installs, ad-hoc fixes, Release Authorizations (RAs), and monthly patching in coordination with the Epic Hosting team
• Deploying Epic Hyperdrive client updates, as well as client packs for BCA PC, Epic Monitor, and Epic Welcome through Kuiper.
• Coordinating with Desktop Engineering to ensure Epic Satellite activation keys are published and available for use by End User Computing.
• Running scheduled Epic maintenance windows, including system and MyChart maintenance, package deployment, and post-maintenance validation

Environment Strategy and Change Management

• Owning Epic environment strategy across build, test, training, and production, including refresh planning and environment health
• Administering Epic Change Control, including the change calendar, approvals, and coordination across application teams
• Attending Change Advisory Board, serving as Epic liaison for change activity that may potentially impact Epic users or analysts.
• Administering Data Courier, including change movement between environments, migration batch management, and audit/reconciliation
• Coordinating Epic testing, including environment readiness, regression, integrated, and upgrade testing

Downtime, Business Continuity, and Disaster Recovery

• Serving as IT lead for downtime and business continuity (BCA), including strategy, audits, and drills
• Monitoring system availability through System Pulse/Kuiper
• Maintaining Epic disaster recovery planning and alternate/backup access via the Emergency Public Access Gateway
• Serving as IT representative on the Operations Downtime Committee, and liaising with the Enterprise Operations team on long-term downtime strategy priorities.
• Owning communications to the enterprise around Epic downtime, pause, and upgrade activity.

Technical Support and Escalations

• Providing Epic technical support across system freezes, chart locks, and performance trend monitoring
• Overseeing Epic Hosting team performance and conducting root cause analysis (RCA) follow-ups to verify process improvements
• Serving as an intermediar