Epic Enterprise Lead for Tech & Upgrades

Hospital for Special Surgery; New York (NY); On-site; USD 132,000 - 202,000; Full time

Job summary

Hospital for Special Surgery is seeking a Team Lead in IT Epic applications to oversee major projects, coach staff, and partner with business stakeholders to deliver enterprise‑level changes.

You will own Epic maintenance, environment strategy, change control, scheduling, testing, downtime planning, and cross‑module optimization, with a BA/BS and Epic experience required. Flex schedule and on‑call rotation may be involved to support major implementations.

Qualifications

• BA/BS degree in Information Systems, Business, or a related field, or equivalent education and job experience.
• Proven problem-solving, analytical, administrative, written and verbal communication, presentation, customer service, and leadership skills.
• Ability to communicate and interact effectively with all levels of the HSS organization.
• Strong project management skills with attention to detail.

Responsibilities

• Provide technical oversight of Epic major upgrades, managed by a dedicated upgrade project manager.
• Maintain Special Update (SU) installs, ad-hoc fixes, Release Authorizations (RAs), and monthly patching in coordination with the Epic Hosting team.
• Deploy Epic Hyperdrive client updates and client packs for BCA PC, Epic Monitor, and Epic Welcome through Kuiper.
• Coordinate with Desktop Engineering to ensure Epic Satellite activation keys are published and available for End User Computing.
• Run scheduled Epic maintenance windows, including system and MyChart maintenance, package deployment, and post-maintenance validation.
• Own Epic environment strategy across build, test, training, and production, including refresh planning and environment health.
• Administer Epic Change Control, including the change calendar, approvals, and coordination across application teams.
• Attend Change Advisory Board, serving as Epic liaison for change activity impacting Epic users or analysts.
• Administer Data Courier, including change movement between environments, migration batch management, and audit/reconciliation.
• Coordinate Epic testing, including environment readiness, regression, integrated, and upgrade testing.
• Serve as IT lead for downtime and business continuity, including strategy, audits, and drills.
• Monitor system availability through System Pulse/Kuiper
• Maintain Epic disaster recovery planning and alternate/backup access via the Emergency Public Access Gateway
• Engage with Operations Downtime Committee, and liaise with Enterprise Operations on downtime priorities.
• Provide Epic technical support across system freezes, chart locks, and performance trend monitoring.
• Oversee Epic Hosting team performance and conduct RCA follow-ups to verify improvements.
• Act as intermediary for Epic application teams needing escalation to Epic Hosting.
• Manage browser and network whitelisting, ticketing, escalation, and queue management.
• Resolve Epic escalations spanning multiple teams.
• Maintain integrations (E0A) between Epic and Microsoft 365.

Skills

Problem-solving

Analytical thinking

Administrative

Written communication

Verbal communication

Presentation

Customer service

Leadership

Education

BA/BS in Information Systems or related field

Epic certification

Tools

Epic

Epic Sherlock

Epic Nova

Job description

Hospital for Special Surgery is seeking a Team Lead in IT Epic applications to oversee major projects, coach staff, and partner with business stakeholders to deliver enterprise‑level changes.

You will own Epic maintenance, environment strategy, change control, scheduling, testing, downtime planning, and cross‑module optimization, with a BA/BS and Epic experience required. Flex schedule and on‑call rotation may be involved to support major implementations.