Epic Analyst Patient Engagement

Smith Arnold Partners; New York (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

A leading healthcare IT organization in Westchester County, NY, is seeking an EPIC Team Lead for Patient Engagement. This mid-senior level role involves overseeing a team dedicated to enhancing Epic software solutions, leading workflow analyses, and providing high-level client service. The ideal candidate will have a bachelor's degree in computer science, at least two years of leadership experience, and relevant Epic certification. This full-time position offers a competitive salary range of $100,000 to $140,000 annually.

Qualifications

• Minimum two years of leadership experience in healthcare IT or a related field.
• Epic certification in at least one of the specified areas is required.
• Strong background in team coordination and mentorship.

Responsibilities

• Lead workflow analysis and enhance Epic applications.
• Direct project planning efforts and manage risks.
• Provide high-level client service and troubleshoot escalated incidents.

Skills

Leadership

Epic application implementation

Analytical skills

Problem-solving skills

Technical documentation

Education

Bachelor’s degree in computer science or a related field

Tools

Epic software solutions

Job description

Overview

We are the IT division of a leading healthcare organization, leveraging technology to enhance patient care and improve health outcomes. Our team of over 500 professionals supports a broad range of IT functions, including clinical and revenue cycle solutions, infrastructure management, and the deployment of innovative technologies.

Position: EPIC Team Lead – Patient Engagement

Location: Westchester County, NY

Hours: 8:30 AM - 5 PM

Role Overview:

We are seeking a Team Lead for our EPIC Patient Engagement group to oversee a dynamic team dedicated to expanding and optimizing Epic software solutions. This strategic leadership role involves guiding system enhancements, improving workflows, and ensuring seamless technical support for healthcare providers and stakeholders.

Base pay range

$100,000.00/yr - $140,000.00/yr

Responsibilities

• Lead workflow analysis, data collection, system design, and troubleshooting to enhance Epic applications.
• Prepare detailed requirement specifications, offering technical expertise to assess and implement system improvements.
• Direct project planning efforts, defining scope, objectives, resource allocation, and priorities while proactively managing risks and issues.
• Provide high-level client service, addressing escalated incidents through advanced troubleshooting and vendor coordination.
• Conduct design and code reviews, ensuring system efficiency, adherence to standards, and optimal performance.

Qualifications

• Bachelor’s degree in computer science or a related field, or equivalent experience.
• At least two years of leadership experience, including staff supervision, coaching, and team development within healthcare IT or a related field.
• Strong background in team coordination, delegation, performance management, and mentorship.
• Epic certification in at least one of the following: Epic Ambulatory, Epic ClinDoc, Epic MyChart (MyChart certification required, if not already obtained).
• Proven expertise in Epic application implementation, including configuration, go-live support, troubleshooting, testing, and maintenance.
• Exceptional analytical and problem-solving skills, coupled with strong technical documentation abilities.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Hospitals and Health Care