Epic Solutions Support Analyst

Optum; Pearland (TX); On-site; USD 40,000 - 72,000; Full time

Job summary

Kelsey-Seybold Clinic in Pearland, TX, part of the Optum family, seeks an IT/Training professional to provide Epic application support, testing, and training onsite across clinics and IT areas.

You will tailor workflows for end users, gain deep Epic knowledge, and help improve provider and clinical efficiency during onboarding. Some travel to clinics, offices, or IT spaces is required.

Qualifications

• Associate’s degree from an accredited institution in a healthcare or IT program, or related studies with high school diploma may substitute 1:1 for experience
• 1+ years of information technology, educational/corporate training or direct experience with EPIC electronic medical systems
• Proficiency in use of desktop computer systems (Windows, Microsoft Office, email)
• Valid Texas driver’s license

Responsibilities

• Deliver implementation support in Information Technology or Training capacity, including physician or clinical onsite support and troubleshooting, application testing, classroom training support, staff vacancy coverage during training sessions, systems support and optimization.
• Assesses provider/ practice needs, make decisions on design, tailors workflows and templates for end users
• Acquires and demonstrates a thorough working knowledge of all implemented Epic applications. Maintains current knowledge in clinical workflows, training documentation, and the Epic application.
• Understand concepts of process improvement, clinical assessment to improve provider and clinical efficiency for onboarding new physician and current providers.
• Possesses the ability to be flexible in changing situations, meet changing priorities, and solve new and existing problems. Understands the value of adaptability with physicians, patients, customers, clinicians, and business owners.
• Meets deadlines for completion of duties as assigned in the required timeframes
• Receive necessary EPIC training for assigned modules, as necessary to complete job functions
• Participates in additional special projects at the request of Management
• Other duties as assigned

Skills

EPIC Experience

Training delivery

Adaptability

Communication skills

Driver's license

Education

Associate degree in healthcare or IT

Bachelor’s degree

Tools

Epic Systems

Windows

Microsoft Office

Job description

Kelsey-Seybold Clinic in Pearland, TX, part of the Optum family, seeks an IT/Training professional to provide Epic application support, testing, and training onsite across clinics and IT areas.

You will tailor workflows for end users, gain deep Epic knowledge, and help improve provider and clinical efficiency during onboarding. Some travel to clinics, offices, or IT spaces is required.