Solutions Support Analyst: Kelsey-Seybold Clinic, Pearland, TX

Optum; Pearland (TX); On-site; USD 40,000 - 72,000; Full time

Job summary

Kelsey-Seybold Clinic in Pearland, TX, part of the Optum family, seeks an IT/Training professional to provide Epic application support, testing, and training onsite across clinics and IT areas.

You will tailor workflows for end users, gain deep Epic knowledge, and help improve provider and clinical efficiency during onboarding. Some travel to clinics, offices, or IT spaces is required.

Qualifications

• Associate’s degree from an accredited institution in a healthcare or IT program, or related studies with high school diploma may substitute 1:1 for experience
• 1+ years of information technology, educational/corporate training or direct experience with EPIC electronic medical systems
• Proficiency in use of desktop computer systems (Windows, Microsoft Office, email)
• Valid Texas driver’s license

Responsibilities

• Deliver implementation support in Information Technology or Training capacity, including physician or clinical onsite support and troubleshooting, application testing, classroom training support, staff vacancy coverage during training sessions, systems support and optimization.
• Assesses provider/ practice needs, make decisions on design, tailors workflows and templates for end users
• Acquires and demonstrates a thorough working knowledge of all implemented Epic applications. Maintains current knowledge in clinical workflows, training documentation, and the Epic application.
• Understand concepts of process improvement, clinical assessment to improve provider and clinical efficiency for onboarding new physician and current providers.
• Possesses the ability to be flexible in changing situations, meet changing priorities, and solve new and existing problems. Understands the value of adaptability with physicians, patients, customers, clinicians, and business owners.
• Meets deadlines for completion of duties as assigned in the required timeframes
• Receive necessary EPIC training for assigned modules, as necessary to complete job functions
• Participates in additional special projects at the request of Management
• Other duties as assigned

Skills

EPIC Experience

Training delivery

Adaptability

Communication skills

Driver's license

Education

Associate degree in healthcare or IT

Bachelor’s degree

Tools

Epic Systems

Windows

Microsoft Office

Job description

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Responsible for application or workflow troubleshooting, testing, training, and support initiatives of the organization. Support of projects or initiatives will be onsite at clinic, business, or IT areas. The position will reside in the Information Technology department and the roles and responsibilities will vary depending on initiative or project. Travel will be necessary.

Primary Responsibilities

• Deliver implementation support in Information Technology or Training capacity, consisting of variety of different roles and responsibilities as assigned, including physician or clinical onsite support and troubleshooting, application testing, classroom training support, staff vacancy coverage during training sessions, systems support and optimization.
• Assesses provider/ practice needs, make decisions on design, tailors workflows and templates for end users
• Acquires and demonstrates a thorough working knowledge of all implemented Epic applications. Maintains current knowledge in clinical workflows, training documentation, and the Epic application.
• Understand concepts of process improvement, clinical assessment to improve provider and clinical efficiency for onboarding new physician and current providers.
• Possesses the ability to be flexible in changing situations, meet changing priorities, and solve new and existing problems. Understands the value of adaptability with physicians, patients, customers, clinicians, and business owners.
• Meets deadlines for completion of duties as assigned in the required timeframes
• Receive necessary EPIC training for assigned modules, as necessary to complete job functions
• Participates in additional special projects at the request of Management
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Associate’s degree from an accredited institution in a healthcare or IT program, or related studies with high school diploma may substitute 1:1 for experience
• 1+ years of information technology, educational/corporate training or direct experience with EPIC electronic medical systems
• Solid ability to be adaptable to multiple positions
• Ability to learn EPIC and quickly apply knowledge
• Proficiency in use of desktop computer systems (Windows, Microsoft Office, email)
• Proven communication, presentation, problem solving and technical skills
• Valid Texas driver’s license

Preferred Qualifications

• Bachelor’s Degree
• 1+ years of experience as an MA an LVN, or in an IT support role
• Epic System experience

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.