Epic Scheduling & Patient Access Coordinator

Upstate Medical University; City of Syracuse (NY); On-site; USD 26,174 - 38,572; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Tuition reimbursement

Paid time off

Job summary

Upstate Medical University is seeking a medical secretary to manage patient appointments using EPIC, capture demographics and insurance data, and ensure accurate records. You will follow scheduling protocols, handle authorizations, and support billing processes.

The role requires high school diploma and at least two years in a medical office. Excellent communication and customer service are essential for interacting with patients and providers.

Qualifications

• High school diploma or equivalent with two years of directly related medical secretary/office experience.
• Experience with EPIC appointment scheduling and insurance data handling preferred.
• Strong customer service and communication skills.

Responsibilities

• Schedule, cancel, and manage patient appointments in EPIC.
• Obtain demographics and insurance data; enter information accurately.
• Follow scheduling protocols and merge duplicates as needed.
• Obtain necessary insurance authorizations and document in EPIC.
• Communicate with patients, providers, and staff regarding appointments and policies.
• Register patients and collect billing information; prepare add-on charts.
• Explain coverage, co-pays, self-pay options, and Health Exchange choices.

Skills

Medical secretary

Education

High school diploma

Job description

Upstate Medical University is seeking a medical secretary to manage patient appointments using EPIC, capture demographics and insurance data, and ensure accurate records. You will follow scheduling protocols, handle authorizations, and support billing processes.

The role requires high school diploma and at least two years in a medical office. Excellent communication and customer service are essential for interacting with patients and providers.