EPIC Medical Scheduling & Authorization Specialist

SUNY Upstate Medical University; City of Syracuse (NY); On-site; USD 25,485 - 39,068; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Job summary

SUNY Upstate Medical University is seeking a medical secretary/office staff member to support EPIC appointment scheduling and patient intake. The role requires obtaining demographics and insurance data, entering information accurately, and following provider scheduling protocols to ensure proper referrals and sub-specialty appointments.

The ideal candidate will have high school or equivalent and at least two years of related medical secretary/office experience, with strong customer service

Qualifications

• High school diploma or equivalent; two years of directly related medical secretary/office experience preferred.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Schedule, cancel, and manage patient appointments in EPIC.
• Obtain demographics and insurance data; enter information accurately.
• Follow scheduling protocols to ensure appropriate sub-specialty bookings.
• Prepare add-on charts; obtain notes, reports and results from referring providers.
• Document authorization information and insurance requirements in the system.
• Register patients and collect demographic and billing information.
• Communicate office policies to patients regarding insurance and payments.
• Support supervisor with tasks and follow-up as needed.

Skills

EPIC scheduling

Customer service

Data entry

Education

High school diploma or equivalent

Tools

EPIC

Job description

SUNY Upstate Medical University is seeking a medical secretary/office staff member to support EPIC appointment scheduling and patient intake. The role requires obtaining demographics and insurance data, entering information accurately, and following provider scheduling protocols to ensure proper referrals and sub-specialty appointments.

The ideal candidate will have high school or equivalent and at least two years of related medical secretary/office experience, with strong customer service