Outpatient Secretary Pro with Epic & Scheduling

SUNY Upstate Medical University; City of Syracuse (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

CG-ENT Clinic in Syracuse, NY seeks a Secretary II to provide clerical support in an outpatient setting. You will manage patient registration, check-in/check-out, greet patients, verify demographics, and prepare encounters.

The role also involves coordinating referrals, authorizations, and documentation, while handling electronic billing and related tasks. Experience in a medical office is preferred, with knowledge of Epic and CAIS systems.

Qualifications

• Two years secretarial/clerical experience required.
• Working knowledge of Microsoft Office software (Word, Excel, etc), and ability to multi-task and strong customer service skills.
• Previous experience in an ambulatory care setting and experience with Epic preferred.

Responsibilities

• Greet patients and verify demographics.
• Manage patient registration, check-in and check-out.
• Coordinate referrals, authorizations and required documentation.
• Handle electronic billing and charge entry and assist with coding needs.
• Initiate insurance requirements (e.g., ABNs or waivers) and track missing diagnoses or charges.

Skills

Clerical experience

Customer service

Multitasking

Microsoft Office

Tools

Epic

CAIS

Job description

CG-ENT Clinic in Syracuse, NY seeks a Secretary II to provide clerical support in an outpatient setting. You will manage patient registration, check-in/check-out, greet patients, verify demographics, and prepare encounters.

The role also involves coordinating referrals, authorizations, and documentation, while handling electronic billing and related tasks. Experience in a medical office is preferred, with knowledge of Epic and CAIS systems.