Epic-Savvy Patient Access & Scheduling Specialist

careers-centralhealth; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

careers-centralhealth is looking for a Patient Access Representative in Los Angeles to manage front desk tasks, schedule appointments, register patients, verify insurance, collect payments, and ensure HIPAA-compliant handling of sensitive information. This role requires strong customer service and office skills in a fast-paced healthcare setting.

Responsibilities include using the EMR/EPIC system, coordinating with clinical staff, and assisting patients and guests with professional

Qualifications

• High School Diploma or CMAA certification required.
• 1 year of demonstrated experience in an administrative position.
• 1 year of registration/front office experience in a physician's office or urgent care setting preferred.

Responsibilities

• Welcome, greet, and assist patients in a courteous and professional manner.
• Schedule patient appointments accurately and efficiently using the computer system.
• Register all patients by entering demographic and insurance information in the electronic medical system.
• Verify and ensure completeness of patient registration documentation.
• Enter patient data into the electronic medical system.
• Review and verify patient insurance coverage using online resources.
• Collect co-pays/deductibles per company policies before the visit.
• Handle end-of-day processes, including posting funds and balancing the drawer.
• Notify appropriate personnel of emergencies, messages, and patient arrivals.
• Document and communicate patient concerns to site leadership.
• Work assigned hours, including weekends as needed.
• Maintain confidentiality per HIPAA guidelines.
• Perform other job-related duties as assigned.

Skills

Healthcare office concepts

Insurance verification

MS Office

Customer service

Telephone etiquette

HIPAA compliance

Multitasking

Team collaboration

Education

High School Diploma

CMAA certification

Tools

EPIC

EMR system

Job description

careers-centralhealth is looking for a Patient Access Representative in Los Angeles to manage front desk tasks, schedule appointments, register patients, verify insurance, collect payments, and ensure HIPAA-compliant handling of sensitive information. This role requires strong customer service and office skills in a fast-paced healthcare setting.

Responsibilities include using the EMR/EPIC system, coordinating with clinical staff, and assisting patients and guests with professional