Epic Research Applications Analyst I

Mass General Brigham

Somerville (MA)

Hybrid

USD 63,000 - 90,000

Full time

3 days ago

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Job summary

Mass General Brigham seeks an Epic Research Application Analyst to serve as the primary technical resource for Epic Research functionality, collaborating with investigators, study teams, and Digital teams to design, implement, and maintain research workflows within enterprise systems.

The role requires translating requirements into configurations, providing production support, and ensuring regulatory compliance while partnering with IRB, Privacy, Security, and Research Support teams.

Qualifications

Bachelor's degree required; degree in Information Technology, Health Informatics, Computer Science, Healthcare Administration, Clinical Research, or related field preferred.
3-5 years of experience supporting healthcare information technology, clinical research operations, Epic applications, or a combination of these areas.
Epic Research certification preferred or ability to obtain certification within six months of hire.
Experience working in a healthcare, academic medical center, or clinical research environment preferred

Responsibilities

Act as part of a team of software application and workflow experts to design, build, configure, and optimize Epic Research functionality and related research workflows.
Analyze current business processes and translate research, operational, and regulatory requirements into application configuration and workflow solutions.
Partner with investigators, study teams, Digital teams, and enterprise research support groups to implement and support research technology solutions.
Document business requirements and translate those requirements into functional specifications, application configuration, and workflow design.
Design, configure, test, implement, and maintain Epic Research functionality, including associated research workflows and integrations with enterprise research systems.
Coordinate with cross-functional stakeholders including IRB, Research Informatics, Privacy, Information Security, Research Contracting, Supply Chain, and other Digital teams to ensure research workflows are effectively integrated across systems.
Develop and execute test plans, perform software quality assurance activities, and validate new functionality prior to implementation.
Provide ongoing production support by troubleshooting application issues, resolving incidents, identifying root causes, and coordinating timely resolution with internal and vendor support teams.
Participate in system upgrades, new feature implementation, workflow optimization, and continuous process improvement initiatives.
Support Epic Research users by providing application expertise, workflow guidance, and consultation on research functionality and best practices.
Run reports, analyze application data, and perform operational tasks necessary to support the ongoing management of the research application environment.
Participate in weekly On-Call rotation to provide production support for supported applications.
Participate in regular team meetings, project planning, and organizational initiatives to improve research technology services.
Review and contribute to training materials, workflow documentation, and end-user education as needed.
Maintain knowledge of Epic Research functionality, regulatory requirements, and emerging technologies impacting clinical research workflows.