Epic Patient Access Training Specialist

Riverview Health; Noblesville (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Riverview Health in Noblesville, IN is seeking a Patient Access Trainer to develop, deliver, and maintain training for Epic Patient Access applications and workflows. You will train staff across registration, scheduling, insurance verification, authorization, financial clearance, and revenue cycle processes to ensure proficient, compliant front-end operations.

You will act as a subject matter expert to promote operational excellence, system optimization, and adoption of best practices, reducing

Qualifications

• Minimum: High School Diploma or equivalent required.
• Preferred: Associate's or Bachelor's degree in Healthcare Administration, Education, Information Systems, Business, or related field. Equivalent healthcare experience may be considered.
• Must hold or obtain Parkview's EPIC Training Certification within the first month of hire in role.

Responsibilities

• Deliver Riverview Epic Patient Access training programs for new hires and existing staff.
• Facilitate classroom, virtual, and one-on-one training sessions. Track training completion and maintain education records.
• Create, develop, and maintain training manuals, job aids, workflows, tip sheets, and reference materials.
• Coordinate onboarding and cross-training initiatives across Patient Access departments.
• Provide targeted education and retraining based on audit findings, workqueue trends, and quality metrics.
• Conduct routine audits of registration quality, scheduling accuracy, and workqueue performance.
• Monitor and analyze data of registration-related workqueues and registration quality metrics to identify trends, errors, and process improvement opportunities.
• Educate and provide ongoing education regarding Epic registration workqueues, error correction processes, Epic upgrades, workflow changes, and new functionality.
• Collaborate with Epic analysts and operational leaders to identify training gaps and system enhancement opportunities, to improve front-end revenue cycle performance through education and process improvement.
• Partner with leadership to identify performance improvement opportunities and to improve front-end registration accuracy and reduce downstream billing and claim denial issues.
• Develop and maintain standardized workflow training materials related to registration error correction and workqueue management.
• Work closely with Patient Access, Financial Clearance, Scheduling, Revenue Cycle, Clinical Operations, and Information Services teams.
• All other duties and responsibilities as assigned.

Education

High School Diploma or equivalent

Associate's or Bachelor's degree in Healthcare Administration, Education, Information Systems, Business, or related field

EPIC Training Certification (Parkview) within first month of hire

Job description

Riverview Health in Noblesville, IN is seeking a Patient Access Trainer to develop, deliver, and maintain training for Epic Patient Access applications and workflows. You will train staff across registration, scheduling, insurance verification, authorization, financial clearance, and revenue cycle processes to ensure proficient, compliant front-end operations.

You will act as a subject matter expert to promote operational excellence, system optimization, and adoption of best practices, reducing