Epic Orders Analyst

Ellit Groups; United States; On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Flexible work arrangements

Career development

Collaborative environment

Job summary

Ellit Groups seeks an experienced Epic Orders Analyst to analyze, design, configure, test, implement, and maintain Epic Orders applications. You will translate operational needs into effective system solutions while delivering strong customer service and ongoing support.

The ideal candidate is self-motivated, detail-oriented, and able to manage multiple priorities with strong communication and analytical skills. This role offers guidance across IT resources and operational leaders.

Qualifications

• Active Epic Orders certification required.
• Senior-level experience with Epic Orders applications.
• Ability to analyze complex workflows and translate requirements into technical solutions.
• Experience managing multiple projects concurrently.

Responsibilities

• Develop, configure, test, implement, support, and maintain Epic Orders applications, workflows, solutions, and business processes.
• Translate business and operational requirements into functional specifications and system design strategies.
• Perform unit, system, regression, and integration testing according to standards.
• Provide on-call production support and collaborate with stakeholders for successful implementations.
• Maintain in-depth knowledge of Epic functionality and applicable workflows.

Skills

Epic Orders analysis

Analytical thinking

Communication

Problem solving

Independent work

Tools

Epic Systems

Job description

Ellit Groups is a private equity-backed, woman- and minority-led healthcare IT consulting firm serving provider and payer organizations. We partner with healthcare leaders who value operational excellence, real-world experience, and diverse perspectives to drive meaningful outcomes.

Founded by former healthcare operators, our team understands the realities of managing complex healthcare systems. This combination of operational expertise and investment-backed growth allows us to deliver high-impact, scalable solutions.

We differentiate ourselves through practical experience, executive-level insight, and an unwavering commitment to quality. Our success is directly tied to the success of our clients.

Position Overview

We are seeking an experienced Epic Orders Analyst to support the analysis, design, configuration, testing, implementation, optimization, and ongoing maintenance of Epic Orders applications.

This role serves as a key liaison between end users, operational leaders, project team members, Information Technology resources, and Epic. The Epic Orders Analyst will translate operational and business needs into effective system solutions while delivering exceptional customer service and application support.

The ideal candidate is self-motivated, detail-oriented, and comfortable working independently across multiple priorities. Strong communication, analytical, troubleshooting, and relationship-building skills are essential for success in this role.

Key Responsibilities

• Develop, configure, test, implement, support, and maintain Epic Orders applications, workflows, solutions, and business processes.
• Work closely with the Team Lead and Manager to research, plan, build, test, and implement approved projects.
• Partner with leadership to support solution delivery and appropriately expedite risks, issues, and dependencies.
• Maintain in-depth knowledge of Epic functionality and applicable operational workflows.
• Analyze workflows, business requirements, data, reporting needs, and technical issues associated with Epic applications.
• Translate business and operational requirements into functional specifications and system design strategies.
• Evaluate operational requirements and system capabilities to recommend effective solutions.
• Apply workflow knowledge to system configuration in support of operational and Information Technology strategies, priorities, and initiatives.
• Perform data analysis using Epic and other technical tools to identify requirements, address data inaccuracies, and support accurate processing and reporting.
• Manage updates and requested system changes, including prioritization, coordination, testing, and implementation.Review and test new Epic releases, upgrades, enhancements, and system changes.
• Perform and document unit, system, regression, and integration testing in accordance with established standards.
• Troubleshoot application issues, resolve end-user concerns, and elevate complex problems when appropriate.
• Provide onsite go-live, upgrade, production, and ongoing application support.
• Partner with the Service Desk to respond to help desk tickets and end-user requests.
• Participate in change control processes and follow established standards for system configuration and documentation.
• Optimize and maintain assigned applications to support operational performance and system reliability.
• Collaborate with application teams to ensure implementations are properly executed and applications remain well supported.
• Build strong relationships with end-user communities, operational stakeholders, providers, business partners, Information Technology teams, and Epic representatives.
• Facilitate clear communication with stakeholders from initial requirements gathering through final implementation.
• Apply change management principles while maintaining open, professional, and positive communication with end users and colleagues.
• Participate in team and department meetings and contribute to cross-functional application initiatives.
• Meet application deliverables, project milestones, and established timelines.
• Prepare weekly status reports and maintain timely project, data, and time-tracking documentation.
• Provide on-call support as required, including troubleshooting and resolving production issues.
• Perform other related duties as assigned, including duties necessary to support patient welfare or efficient organizational operations during an emergency.

Required Certification

• Active Epic Orders certification

Preferred Qualifications

• Senior-level experience supporting Epic Orders applications.
• Strong experience with Epic application analysis, design, configuration, testing, implementation, optimization, and production support.
• Ability to analyze complex operational workflows and translate requirements into effective technical solutions.
• Experience managing multiple projects, assignments, and cross-functional initiatives simultaneously.
• Strong analytical, troubleshooting, documentation, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Demonstrated professionalism, accountability, and ownership of assigned applications and deliverables.

What We Offer

• Competitive salary and benefits package.
• Collaborative and innovative work environment.
• Professional development and career advancement opportunities.
• Flexible work arrangements that support work-life balance.

We are not working with third-party recruiting or staffing agencies on this position. Unsolicited resumes submitted by agencies will not be considered, and we kindly ask that you do not contact us regarding agency support for this role.