EPIC Analyst

Novacoast; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

A healthcare technology company is seeking an Epic Application Support Specialist in New York. The role involves configuring, maintaining, and enhancing Epic modules to improve clinical workflows. Candidates must have at least 5 years of experience with Epic, strong analytical skills, and a bachelor's degree in a relevant field. The position offers opportunities for training and user support, ensuring operational efficiency and contributing to quality improvement initiatives.

Qualifications

• Minimum of 5 years of hands-on experience with Epic application build.
• Epic Certification or Proficiency in relevant modules required.
• 5+ years of Epic experience preferred depending on module complexity.

Responsibilities

• Configure, maintain, and enhance assigned Epic modules.
• Collaborate with clinicians to assess workflows.
• Develop and execute test plans for system changes.
• Provide end-user training and ongoing application support.
• Leverage Epic reporting tools to support initiatives.

Skills

Strong understanding of clinical workflows

Proven analytical and problem-solving abilities

Ability to manage multiple priorities

Excellent written and verbal communication skills

Experience with Epic reporting tools

Proficiency in Microsoft Office Suite

Knowledge of HIPAA and healthcare data privacy regulations

Education

Bachelor’s degree in Healthcare Information Technology or related field

Master's degree preferred

Job description

Key Responsibilities

Epic Application Support & Configuration

• Configure, maintain, and enhance assigned Epic modules in alignment with clinical and operational requirements.
• Troubleshoot system issues, perform root cause analysis, and implement timely resolutions.
• Support system upgrades, patches, and new functionality releases

Clinical Workflow & Business Analysis

• Collaborate with clinicians and operational stakeholders to assess workflows and identify optimization opportunities.
• Translate clinical and business needs into Epic build and configuration solutions.
• Recommend system enhancements that improve efficiency, usability, and patient safety.

Testing & Quality Assurance

• Develop and execute test plans for system changes, upgrades, and new implementations.
• Validate build accuracy and ensure changes meet functional and regulatory requirements.
• Participate in integrated testing and user acceptance testing (UAT)

Training & User Support

• Develop and maintain user documentation, training materials, and workflow guides.
• Provide end-user training and ongoing application support.
• Serve as a subject matter expert for assigned Epic modules.

Reporting & Documentation

• Leverage Epic reporting tools to support operational, clinical, and quality improvement initiatives.
• Maintain comprehensive system documentation, configuration records, and change logs.

Collaboration & Continuous Improvement

• Work closely with clinical, administrative, and IT teams to align Epic solutions with organizational goals.
• Participate in performance improvement and optimization initiatives.
• Stay current on Epic enhancements, best practices, and healthcare IT trends.

Required Qualifications

Education

• A bachelor’s degree in a related field, such as Healthcare Information Technology, Computer Science, or Health Information Management, is required
• Master’s degree preferred but not required.

Experience

• Minimum of 5 years of hands-on experience with Epic application build, support, or maintenance; specific Epic modules should be noted where possible
• 5+ years of Epic experience preferred, depending on module complexity

Certification

• Epic Certification or Proficiency in relevant modules required or obtained within a defined timeframe

Required Skills & Competencies

• Strong understanding of clinical workflows and healthcare operations
• Proven analytical and problem-solving abilities
• Ability to manage multiple priorities and work independently
• Excellent written and verbal communication skills
• Experience with Epic reporting tools and system troubleshooting
• Proficiency in Microsoft Office Suite
• Knowledge of HIPAA and healthcare data privacy regulations

Equal Opportunity Statement

The client is an equal opportunity employer and is committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and organizational needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.