Epic Master Trainer: Workflow & Go-Live Expert

Piedmont; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Piedmont is seeking a Principal Trainer to serve as the content expert for Epic applications and Piedmont workflows. The role involves designing and leading training programs, coordinating with IS and clinical teams, and ensuring materials mirror production environments.

You will deliver classroom, web-based, remote, and one-on-one training, participate in go-live events, provide ongoing user support, and build strong relationships with Epic users and internal stakeholders.

Qualifications

• Bachelor’s Degree in business administration, computer technology, or science; or four (4) years of relevant work experience in lieu of a degree.
• Three (3) years of progressively responsible training, support or project management experience; or seven (7) years in lieu of a bachelor’s degree.
• Appropriate Epic certification obtained for the assigned responsibility within 90 days.

Responsibilities

• Serve as the content expert for assigned Epic application(s).
• Master both Epic application and Piedmont workflows.
• Design and deliver classroom, web‑based, remote, and one‑on‑one training sessions.
• Create, update and maintain training materials and environments that mirror production.
• Participate in go‑live events and provide ongoing user support (on‑site and remote).
• Collaborate with application workgroups on workflow design and system build.
• Coordinate training policies, procedures, scheduling, and certification management.
• Oversee training facility management, including construction, technical infrastructure and devices.
• Maintain strong business relationships with internal stakeholders and Epic users.

Skills

Instructional design

Epic training

Remote instruction

Stakeholder relations

Go-live support

Education

Bachelor's degree or 4 years experience

Tools

Epic software

WebEx

MS Office

Job description

Piedmont is seeking a Principal Trainer to serve as the content expert for Epic applications and Piedmont workflows. The role involves designing and leading training programs, coordinating with IS and clinical teams, and ensuring materials mirror production environments.

You will deliver classroom, web-based, remote, and one-on-one training, participate in go-live events, provide ongoing user support, and build strong relationships with Epic users and internal stakeholders.