Healthcare IT Manager — Epic & Infrastructure Lead

Pinehurst-Surgical-Clinic-PA; Pinehurst (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Pinehurst Surgical Clinic is seeking an IT Manager to lead Health Information Systems operations. This hands-on leader supervises technical staff, supports providers and staff, and maintains secure systems for patient care and business operations.

Responsibilities include advancing infrastructure and security, driving projects across 70 vendor applications, and coordinating Epic Community Connect transition with clinical leadership.

Qualifications

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field, or an equivalent combination of education and relevant experience.
• At least five years of progressively responsible enterprise IT experience, including three years of hands-on work with servers, virtualization, storage, and backup or recovery systems.
• At least two years of supervisory or team leadership experience, with demonstrated ability to delegate work, coach staff, manage priorities, and lead technical projects.
• Demonstrated ability to independently troubleshoot enterprise infrastructure and safely execute upgrades, maintenance, and recovery activities in a production environment.
• Experience with enterprise compute such as Cisco UCS or comparable platforms; VMware vSphere or comparable virtualization; Windows Server; Active Directory; and enterprise storage and backup systems.

Responsibilities

• Supervise daily work, set priorities, balance support and project assignments, and manage staffing schedules, PTO, on-call coverage, and travel reimbursement review under clinic policy.
• Provide coaching, performance evaluations, development plans, and onboarding. Partner with the Director and Human Resources on recruitment and personnel recommendations; final employment decisions remain with authorized leadership.
• Build cross-training and documented backup coverage for critical systems. Mentor newer staff and develop their ability to troubleshoot independently and recognize issues requiring escalation.
• Coordinate help desk delivery through the Lead Help Desk Specialist and Systems Administrator, EHR support through Clinical Informatics, and networking and Webex Calling support through the assigned Systems Analyst.

Skills

Staff leadership

Project management

Enterprise IT operations

Incident management

Security/compliance

Vendor coordination

Technical troubleshooting

Communication

Education

Bachelor's degree in Information Technology or related field

Tools

Cisco UCS

VMware vSphere

Windows Server

Pure Storage

Microsoft 365

EPIC Community Connect

Cisco switching/routing

FortiGate firewall

Job description

Pinehurst Surgical Clinic is seeking an IT Manager to lead Health Information Systems operations. This hands-on leader supervises technical staff, supports providers and staff, and maintains secure systems for patient care and business operations.

Responsibilities include advancing infrastructure and security, driving projects across 70 vendor applications, and coordinating Epic Community Connect transition with clinical leadership.