Epic Hospital Billing Systems Analyst

Baton Rouge General Medical Center

Baton Rouge (LA)

On-site

USD 70,000 - 100,000

Full time

3 days ago

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Job summary

Baton Rouge General Medical Center is seeking an Epic Enterprise Project specialist to support and optimize Epic applications across the enterprise. You will collaborate with clinical and technical teams to implement, support, and enhance Epic workflows, helping improve patient care and operational efficiency.

The role requires Epic training or certification, strong customer service, and 2–5 years in IT or healthcare tech.

Qualifications

Epic-related training projects/tests completed.
Epic certification preferred.
Strong customer service orientation with the ability to support internal users in a courteous, caring, and proactive manner.
2–5 years of experience in a related field.
Bachelor's degree in information technology strongly preferred.
Familiarity with personal computers (2–3 years); experience with PC hardware troubleshooting is helpful.

Responsibilities

Provide software support to internal customers for applicable operating systems and associated subsystems. Manage and prioritize maintenance, upgrades, and efficient use of software systems. Serve as the liaison between end users and technical staff to ensure the system meets the organization's business needs.
Act as the primary support contact for the application's end-users
Identify and resolve issues within the application and across other teams
Guide workflow design, system building, testing, and analysis of technical issues
Implement system changes as requested by stakeholders
Communicate regularly with Epic representatives and attend project team meetings
Collaborate with business and technical teams to meet project deliverables and timelines
Develop an understanding of operational needs and assist in workflow optimization
Provide training and support for end users
Troubleshoot issues and maintain effective communication with leadership
Monitor project status, deliverables, and team communications
Perform all other duties as assigned