EPIC Hospital Billing IS Analyst

Baton-Rouge-General; Baton Rouge (LA); On-site; USD 85,000 - 120,000; Full time

Job summary

Baton Rouge General is seeking an IT professional to join the Epic Enterprise Project team. You will contribute to implementing, supporting, and enhancing Epic applications to improve patient care and workflows.

The role emphasizes strong customer service, teamwork, and proactive issue resolution, with Epic certification and IT degree preferred. You will partner with clinical and technical staff to deliver reliable, compliant solutions.

Qualifications

• Completed Epic-related training projects/tests.
• Epic certification preferred.
• Bachelor's degree in information technology strongly preferred.

Responsibilities

• Provide software support to internal users for Epic applications.
• Support Epic implementations, upgrades, and changes.
• Collaborate with clinical and technical teams to meet project deliverables.
• Identify and resolve technical issues and guide workflow design.

Skills

Customer service orientation

Communication skills

Team collaboration

Education

Epic certification

Bachelor's degree in information technology

Tools

PC hardware troubleshooting

Job description

• Job Category Information Systems
• Employee Type Full-Time
• Travel 10%

Description

“Join Baton Rouge General’s Epic Enterprise Project – Drive innovation in healthcare with your Epic certification and expertise!”

Epic Enterprise Project Overview

This position is a critical part of Baton Rouge General’s Epic Enterprise Project , a transformative initiative to optimize healthcare delivery through advanced electronic health record (EHR) systems. As part of this project, you will play a key role in implementing, supporting, and enhancing Epic applications to ensure seamless workflows and improved patient care. Y ou will collaborate closely with clinical and technical teams to drive success in this enterprise-wide implementation.

What We’re Looking For:

Completion of Epic related training projects/tests

• Completion of Epic certification preferred.

Strong customer service orientation with the ability to support internal users in a courteous, caring, and proactive manner

2–5 years of experience in a related field

Bachelor's degree in information technology strongly preferred

Familiarity with personal computers (2–3 years); experience with PC hardware troubleshooting is helpful

Ability to identify and resolve technical issues, build and test systems, and implement requested changes

Strong communication skills and the ability to work collaboratively with users, teams, and Epic representatives

Demonstrated initiative, ethical standards, and respect for privacy and safety protocols

Why You’ll Love Working With Us:

At Baton Rouge General our patients aren't the only people we take care of; we take care of our team too. We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home.

• A comprehensive benefits program for you and your family
• Professional development and support
• Various employee perks include generous paid time off, flexible positions, and our Baton Rouge General Fit! program

We are a nationally and locally recognized leader in quality and ranked one of the best healthcare employers in the state

Provide software support to internal customers for applicable operating systems and associated subsystems. Manage and prioritize maintenance, upgrades, and efficient use of software systems. Serve as the liaison between end users and technical staff to ensure the system meets the organization’s business needs.

Act as the primary support contact for the application's end-users

Identify and resolve issues within the application and across other teams

Guide workflow design, system building, testing, and analysis of technical issues

Implement system changes as requested by stakeholders

Communicate regularly with Epic representatives and attend project team meetings

Collaborate with business and technical teams to meet project deliverables and timelines

Develop an understanding of operational needs and assist in workflow optimization

Provide training and support for end users

Troubleshoot issues and maintain effective communication with leadership

Monitor project status, deliverables, and team communications

Perform all other duties as assigned

What Sets BRG Apart:

At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non-clinical – what you do here matters.

With over 600 licensed beds between three campuses, Baton Rouge General offers the full spectrum of care from delivering newborns to providing end-of-life support through hospice. With clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive care and a full suite of specialties, including internal and family medicine and specialty care.

Ready to be part of a team that values your skills and dedication?