Epic Go-Live IT Deployment Specialist

Teceze; Conroe (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Teceze is seeking an IT support specialist to deploy, install, configure, and validate healthcare IT devices across clinical environments. You will set up workstations, printers, scanners, and WOW carts, and provide hands-on support during the Epic go-live.

You'll troubleshoot hardware, network, and deployment issues, perform post-deployment stabilization and hypercare, and coordinate with project teams and end users to resolve problems quickly while maintaining a professional, patient-focused

Qualifications

• Desktop, deskside, or field support experience.
• Printer/scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network/connectivity troubleshooting.
• Healthcare or hospital IT experience preferred.
• Epic go-live or clinical application deployment experience is a plus.
• Experience providing hypercare/post-go-live support is a plus.

Responsibilities

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands-on IT support during the Epic go-live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post-deployment stabilization and hypercare support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer-focused approach in a healthcare environment.

Job description

Teceze is seeking an IT support specialist to deploy, install, configure, and validate healthcare IT devices across clinical environments. You will set up workstations, printers, scanners, and WOW carts, and provide hands-on support during the Epic go-live.

You'll troubleshoot hardware, network, and deployment issues, perform post-deployment stabilization and hypercare, and coordinate with project teams and end users to resolve problems quickly while maintaining a professional, patient-focused