Epic EHR Training Lead — Healthcare Tech Champion

Children's National Medical Center; Silver Spring (MD); On-site; USD 110,000 - 183,000; Full time

Job summary

Children's National Hospital is seeking a Lead Technology Trainer to design and deliver enterprise EHR training across clinical, operational, revenue cycle, and IS teams. You will lead an Epic-certified training team and develop a continuous learning model to boost user adoption, system mastery, and patient safety.

Strong instructional design and stakeholder collaboration are essential. You will report to the Manager of Technology Training and Adoption and drive go-live readiness, change

Qualifications

• 7+ years of clinical, operational, revenue cycle, or IT training experience with health information technology.
• Experience with Epic EHR is advantageous.
• Excellent leadership and stakeholder management skills.
• Knowledge of instructional design and adult learning principles.

Responsibilities

• Advise IS and hospital leadership on the development of a comprehensive EHR training and adoption strategy.
• Align training initiatives with organizational goals and digital transformation priorities.
• Provide day-to-day supervision and mentorship to junior training team members, fostering professional growth.
• Lead the recruitment, onboarding, and development of credentialed trainers and super users for go-live support.
• Design and implement enterprise-wide training programs tailored to diverse user groups, including clinical, operational, and administrative staff.
• Ensure training content reflects organizational values, technical environment, and role-based workflows.
• Promote standard work, high reliability practices, and integration with clinical and operational workflows.
• Oversee the availability, integrity, and maintenance of training environments and test patient data.
• Ensure environments support realistic, case-based learning experiences and content development.
• Lead the planning and execution of training activities for new system go-lives and upgrades.
• Coordinate with IS and project management teams to ensure readiness, communication, and support coverage.
• Integrate system updates into training programs and materials
• Collaborate with informatics and operational leaders to support change adoption and address resistance.
• Define and track metrics to evaluate training effectiveness and user adoption.
• Monitor performance trends and provide ongoing support to ensure sustained proficiency.
• Partner with IS, department leaders, and vendors to ensure training programs meet evolving user needs.
• Facilitate cross-departmental collaboration and alignment.
• Maintain comprehensive, accessible documentation of training materials, methodologies, and user resources.
• Support multi-channel communication strategies for training and adoption.

Skills

Leadership

Management

Communication

Interpersonal

Project Management

Education

Technical

Collaborative

Innovative

Adaptable

Empathetic

Education

Bachelor's Degree

Master's Degree

Tools

Epic certification

LMS

e-learning authoring tools

Job description

Children's National Hospital is seeking a Lead Technology Trainer to design and deliver enterprise EHR training across clinical, operational, revenue cycle, and IS teams. You will lead an Epic-certified training team and develop a continuous learning model to boost user adoption, system mastery, and patient safety.

Strong instructional design and stakeholder collaboration are essential. You will report to the Manager of Technology Training and Adoption and drive go-live readiness, change