Lead Technology Trainer Epic

10100 Children's Hospital; United States; On-site; USD 110,000 - 183,000; Full time

Job summary

Children’s National is seeking a Lead Technology Trainer who will design and deliver enterprise-wide training for the new Epic EHR and related apps. You will partner with clinical, operational, revenue cycle, and IS stakeholders to build a continuous learning model that boosts user adoption and proficiency.

You will report to the Manager of Technology Training and Adoption and lead an Epic-certified training team to ensure staff are confident and competent with the system while improving patient

Qualifications

• Bachelor’s degree in health care, education, IT, health care administration, or related field (required).
• Master’s or advanced degree is advantageous.
• Minimum 7 years in health IT, training, or related roles, with EHR experience.
• Epic certification or familiarity with Epic EHR is preferred.

Responsibilities

• Lead enterprise technology training programs for staff across clinical, operational, revenue cycle, and IS.
• Design and deliver Epic EHR training and adoption strategies.
• Mentor credentialed trainers and go-live super users.
• Develop continuous learning models to sustain system mastery and user adoption.

Skills

Leadership

Stakeholder mgmt

Presentation skills

Cross-functional collaboration

Project management

Instructional design

Adult learning

Communication

Team mentorship

Adaptability

Education

Bachelor’s degree

Master’s degree (advantageous)

Tools

Epic EHR

LMS (learning mgmt systems)

Job description

1 Inventa Place Silver Spring, MD 20910 Kids Are Our Everything. Department 10575 IT Training Pay Range $110,052.80 - $183,414.40

The Lead Technology Trainer partners with clinical, operational, revenue cycle, and information services (IS) stakeholders to help design and deliver an enterprise technology training program. This pivotal role, reporting to the Manager of Technology Training and Adoption, will have the opportunity to lead an Epic-certified training team who will ensure all Children's National staff are well-prepared and proficient in using our new Epic electronic health record and related applications. You will help develop a continuous learning model to advance user adoption and system mastery. Your expertise in health care workflows, information technology, and instructional design will empower our staff to leverage technology with competence and confidence, improving patient safety, care delivery, business processes, and the overall experience for patients, families, and colleagues every day. Join us in making a lasting impact and help our patients Grow Up Stronger

Minimum Education Bachelor's Degree

Bachelor’s degree in health care, education, information technology, health care administration, or a related field. (Required)

Master’s Degree

Master’s or other advanced degree in health care, education, information technology, health care administration, or a related field is advantageous. (Preferred)

Minimum Work Experience

7 years Minimum of seven years of clinical, operational, revenue cycle, technical, and/or training experience with health information technology, including electronic health records and other clinical or practice management applications. Experience with the Epic EHR is advantageous. (Required)

5 years

Five years of experience in staff onboarding, adult education, curriculum development, instructional design, and/or training delivery, preferably in a health care setting. (Preferred)

Required Skills/Knowledge

• Leadership: Emerging ability to lead and inspire disparate stakeholders and align end users to achieve organizational goals.
• Management: Skilled in supporting high-performing teams, fostering a supportive and inclusive culture, promoting trust and transparency, and adhering to health care regulations and organizational policies and procedures.
• Communication: Excellent presentation and communication skills, adept at conveying complex technical concepts to non-technical audiences through various channels, including static and dynamic pre-recorded and live content delivery, prioritizing user experience.
• Interpersonal: Ability to work collaboratively in cross-functional teams and build strong relationships with clinical, operational, administrative, and technical stakeholders and leaders across clinical departments and business units.
• Project Management: Strong project management skills, capable of handling multiple initiatives simultaneously, including overseeing successful and fast-paced implementations of enterprise software including the electronic health record (EHR).
• Education: Knowledgeable in instructional design methodologies and adult learning principles. Proficient in using e-learning authoring tools, learning management systems (LMS), and virtual training platforms. Demonstrated experience enabling end user competency, confidence, continuous learning, and system mastery.
• Technical: Strong expertise in health information technology, including electronic health records and related systems. Familiarity with cross-venue clinical workflows and health care operations, including revenue cycle, analytics, and other business processes.
• Committed: Unwavering dedication to the vision for enterprise technology training in service of our mission and core values.
• Collaborative: Strong team player with a collaborative approach to problem-solving and leadership.
• Innovative: Ability to think creatively and develop forward-thinking training solutions and models.
• Adaptable: Flexible and able to navigate complex and rapidly changing priorities and environments.
• Empathetic: Understanding of challenges faced by healthcare professionals and staff and commitment to supporting their success.

Required Licenses and Certifications

This position requires that the appropriate Epic certification be successfully obtained and maintained for the assigned area of responsibility within 6 weeks of completing training, if not obtained prior to hire. 180 Days (Required)

Functional Accountabilities

Leadership & Strategy

Advise IS and hospital leadership on the development of a comprehensive EHR training and adoption strategy. Align training initiatives with organizational goals and digital transformation priorities. Provide day-to-day supervision and mentorship to junior training team members, fostering professional growth. Lead the recruitment, onboarding, and development of credentialed trainers and super users for go-live support.

Training Program Development / Design and implement enterprise-wide training programs tailored to diverse user groups, including clinical, operational, and administrative staff.

Ensure training content reflects organizational values, technical environment, and role-based workflows. Promote standard work, high reliability practices, and integration with clinical and operational workflows.

Training Environments

Oversee the availability, integrity, and maintenance of training environments and test patient data. Ensure environments support realistic, case-based learning experiences and content development.

Implementation & Go-Live Readiness

Lead the planning and execution of training activities for new system go-lives and upgrades. Coordinate with IS and project management teams to ensure readiness, communication, and support coverage.

Change Management / Integrate system updates into training programs and materials

Collaborate with informatics and operational leaders to support change adoption and address resistance.

Performance Monitoring / Define and track metrics to evaluate training effectiveness and user adoption.

Monitor performance trends and provide ongoing support to ensure sustained proficiency.

Collaboration / Partner with IS, department leaders, and vendors to ensure training programs meet evolving user needs.

Facilitate cross-departmental collaboration and alignment.

Documentation / Maintain comprehensive, accessible documentation of training materials, methodologies, and user resources. Support multi-channel communication strategies for training and adoption.

Maintain comprehensive, accessible documentation of training materials, methodologies, and user resources. Support multi-channel communication strategies for training and adoption.

Salary and Benefits

The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster. Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.