Epic EHR Trainer & Adoption Specialist

Optum; Waukesha (WI); Hybrid; USD 60,000 - 107,000; Full time

Job summary

Optum, in partnership with ProHealth Care, seeks an EHR Trainer for full-time support in the Waukesha area. You will deliver classroom, virtual, and one-on-one training for EHR users and collaborate with instructional designers to maintain curricula.

Responsibilities include onboarding new hires, mastering advanced training, tracking proficiency, and supporting go-live activities. The role requires travel up to 10% and hours 8:00am–4:30pm with some in-office days.

Qualifications

• High School Diploma or GED required.
• Must be 18 years of age or older.
• Familiarity with healthcare technologies or adult education learning principles.
• Excellent communication, presentation, and interpersonal skills.
• Proficient in Microsoft 365 applications (Teams, Excel, PowerPoint, Outlook).
• Ability to travel up to 10% to local facilities.
• Ability to work full time with hours 8:00am–4:30pm, with possible overtime.

Responsibilities

• Conduct classroom, virtual, and one-on-one training for EHR users following curricula and proficiency guidelines.
• Maintain knowledge of core healthcare practices and workflows.
• Administer and grade end-user proficiency exams; track training completion and metrics.
• Utilize LMS to track training data and support enrollment, proficiency, and completions.
• Adapt training to learner preferences and barriers to individualize learning.
• Maintain credentialed status and ensure alignment with EHR program standards.
• Develop and deliver engaging training sessions for clinical and operational users on EHR functionality and workflows.
• Deliver advanced EHR training (Mastery sessions) tailored to roles.
• Collaborate with stakeholders to assess training needs for physicians, nurses, and staff.
• Provide on-site/virtual go-live support and post-implementation assistance.
• Monitor user adoption and identify areas for retraining or improvement.
• Identify workflow improvements and coordinate with cross-functional teams.
• Serve as liaison between end-users and technical teams for feedback and enhancements.
• Stay current with EHR updates, regulations, and industry trends.
• Assist with change management to promote engagement; test, upgrade, and optimize as needed.
• Collaborate with peers and leaders to optimize training resources.
• Support instructional designers with content review and development.
• Develop and maintain training materials and manage training ticket queues.

Skills

Communication skills

Presentation skills

Interpersonal skills

MS 365 proficiency

Training delivery

Travel readiness

Education

High School Diploma / GED

Tools

Learning Management System

Job description

Optum, in partnership with ProHealth Care, seeks an EHR Trainer for full-time support in the Waukesha area. You will deliver classroom, virtual, and one-on-one training for EHR users and collaborate with instructional designers to maintain curricula.

Responsibilities include onboarding new hires, mastering advanced training, tracking proficiency, and supporting go-live activities. The role requires travel up to 10% and hours 8:00am–4:30pm with some in-office days.