Epic Trainer

UnitedHealth Group; Farmington (CT); On-site; USD 73,000 - 130,000; Full time

Job summary

UnitedHealth Group's ProHealth Physicians in Farmington, CT is seeking an Epic Trainer to deliver Epic applications training to staff through classroom, online, and one-on-one sessions.

You will support go-live and post-go-live coaching, develop training materials, and assist with workflow analysis and process design for clinical and non-clinical users. A healthcare background and Epic experience are preferred, with travel up to 50% across markets.

Qualifications

• High School Diploma / GED.
• Must be 18 years of age or older.
• 1+ years of experience working in a healthcare delivery setting, a physician practice.
• Experience in Epic.
• Reliable mode of transportation and valid Driver's license.
• Presentation skills.
• Ability to travel up to 50% of the time domestically.
• Skills in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Ability to work full-time (40 hours/week) Monday - Friday; flexibility to work different shifts during 8:00 am - 5:00 pm EST; overtime may be necessary.

Responsibilities

• Deliver training one-on-one, online or in a classroom.
• Conduct practice site visits and application support for assigned regions, clinical and non-clinical.
• Assist with the development of new training materials.
• Support various ProHealth programs related to Epic Applications.
• Bachelor's degree in healthcare, business, computer science, information sciences, or related field preferred; experience or alternative degree may be considered in lieu of education.

Skills

Presentation skills

Communication skills

Self-starter

Multi-tasking

Ownership of training

Interpersonal skills

Education

Bachelor's degree preferred

Tools

Epic

Microsoft Office

Job description

This position follows Office-Based schedule with (4) In-office days per week. Our office is located at 3 Farm Glen Blvd, Farmington, CT 6032.

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.

The Epic Trainer delivers training on ProHealth Physicians' Epic applications to all ProHealth staff through classroom, online and one-on-one instruction; provides go-live and post-go live coaching and support; conducts workflow analysis, process design and training of staff as related to implementation and Epic; assists with revising, technical and non-technical manuals for end users and classroom training material for clinical and non-clinical users of ProHealth's information systems.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm EST. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule.

Primary Responsibilities:

• Deliver training one-on-one, online or in a classroom
• Conduct practice site visits and application support for assigned regions, clinical and non-clinical
• Assist with the development of new training materials
• Support various ProHealth programs related to Epic Applications
• Bachelor's degree in healthcare, business, computer science, information sciences, or related field preferred; experience or alternative degree may be considered in lieu of education

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of experience working in a healthcare delivery setting, a physician practice
• Experience in Epic
• Reliable mode of transportation and valid Driver's license
• Presentation skills
• Ability to drive to training locations as needed within the market
• Ability to travel up to 50% of the time domestically
• Skills in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm EST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Epic Certification
• Rev Cycle, Cadence and Prelude experience
• Experience creating and presenting and training Epic to adult learners

Telecommuting Requirements:

• Reside within commutable distance to the office at 3 Farm Glen Blvd, Farmington, CT 6032.
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Strong written and verbal communication skills
• Self-starter with ability to take direction and come up with approaches and solutions
• Excellent multi-tasking skills
• Takes ownership of training processes with a focus on creating an enriched training experience
• Solid interpersonal communication skills, builds positive relationships, uses tact in sensitive situations; listens well to various points of view; relates well to others at all levels

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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