Epic EHR Support Analyst — Hybrid (Phoenix)

Neighborhood Outreach Access To Health; Phoenix (AZ); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Neighborhood Outreach Access to Health in Phoenix seeks an EHR Support Analyst to optimize Epic EHR workflows, support clinical and operational teams, and help deploy informatics solutions. You will monitor system utilization and collaborate with stakeholders to improve patient care processes.

The role emphasizes training staff, ensuring data security and privacy, and participating in Epic upgrades and go-live activities, with a focus on safety and regulatory compliance.

Qualifications

• General knowledge of the healthcare industry, informatics, and patient care.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Experience with EHR and clinical information systems is preferred.

Responsibilities

• Works with departments to optimize workflows via system implementations, upgrades, and onboarding.
• Trains staff on systems and best practices for Epic functionality.
• Acts as SME and IT liaison; provides daily support and ticket resolution.
• Ensures thorough problem resolution and communicates outcomes to reporters.
• Documents workflow gaps and coordinates with IT/vendors to fix issues.
• Facilitates IT-operational communication to align system capabilities.

Skills

Healthcare knowledge

Information systems

Communication skills

Analytical skills

Microsoft Office

Education

High school diploma or GED

Associate's or higher in Computer Science or related field

Tools

Epic EHR

Microsoft Office Suite

Job description

Neighborhood Outreach Access to Health in Phoenix seeks an EHR Support Analyst to optimize Epic EHR workflows, support clinical and operational teams, and help deploy informatics solutions. You will monitor system utilization and collaborate with stakeholders to improve patient care processes.

The role emphasizes training staff, ensuring data security and privacy, and participating in Epic upgrades and go-live activities, with a focus on safety and regulatory compliance.