EHR Support Analyst Hybrid

Neighborhood Outreach Access To Health; Phoenix (AZ); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Neighborhood Outreach Access to Health in Phoenix seeks an EHR Support Analyst to optimize Epic EHR workflows, support clinical and operational teams, and help deploy informatics solutions. You will monitor system utilization and collaborate with stakeholders to improve patient care processes.

The role emphasizes training staff, ensuring data security and privacy, and participating in Epic upgrades and go-live activities, with a focus on safety and regulatory compliance.

Qualifications

• General knowledge of the healthcare industry, informatics, and patient care.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Experience with EHR and clinical information systems is preferred.

Responsibilities

• Works with departments to optimize workflows via system implementations, upgrades, and onboarding.
• Trains staff on systems and best practices for Epic functionality.
• Acts as SME and IT liaison; provides daily support and ticket resolution.
• Ensures thorough problem resolution and communicates outcomes to reporters.
• Documents workflow gaps and coordinates with IT/vendors to fix issues.
• Facilitates IT-operational communication to align system capabilities.

Skills

Healthcare knowledge

Information systems

Communication skills

Analytical skills

Microsoft Office

Education

High school diploma or GED

Associate's or higher in Computer Science or related field

Tools

Epic EHR

Microsoft Office Suite

Job description

Job Details:

Job Location: NOAH Administration - Phoenix, AZ 85020, Position Type: Full Time, Must reside in AZ. Hybrid - in office/clinic twice a week, 3 days hybrid.

Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs.

At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career.

Job Summary:

The EHR Support Analyst will apply knowledge of informatics to assist in the design, development, implementation, and ongoing modification of computerized health care systems. This role supports clinical and operational departments across the organization, with responsibility for optimizing workflows, supporting end users, and maintaining Epic EHR applications.

Duties/Responsibilities:

• Works closely with departments to optimize workflows through system implementations, enhancements, upgrades, and onboarding.
• Trains employees on systems and best practices, including staff and end users utilizing Epic functionality.
• Acts as a Subject Matter Expert and liaison to IT for assigned areas; provides daily support to EHR application users and maintains system setup via ticket maintenance and resolution.
• Follows through to ensure final resolution of problems, recommending longer‑term solutions when appropriate and communicating back to the individual reporting the issue.
• Translates identified workflow gaps into documented tickets and collaborates with internal IT teams and vendors to resolve issues.
• Facilitates two‑way communication between Information Technology (IT) and operational departments, to ensure shared understanding of system capabilities and limitations.
• Participates in the development and maintenance of policies and procedures for assigned application areas.
• Applies experiential and informatics knowledge to deploy new system implementations and functionalities and evaluates system utilization to optimize workflows.
• Supports health information systems that enhance quality, patient safety, efficiency, population health, and patient engagement, with attention to safety and regulatory compliance.
• Designs, tests, implements, and evaluates new or modified informatics solutions, data structures, and decision‑support tools.
• Develops or implements policies or practices to ensure privacy, confidentiality, and security of patient information.
• Documents current workflows to establish baselines for future optimization.
• Analyzes, recommends, and assists with implementing moderately complex processes and workflows related to clinical and non‑clinical health information systems and interfaced applications.
• Participates in Epic upgrades, testing, validation, and go‑live support activities, including those impacting clinical operations.
• Attends and participates in meetings, trainings, continuing education, and other activities as required.
• Performs other related duties as assigned.

Qualifications: Required Skills/Knowledge/Abilities:

• General knowledge of the healthcare industry, computer science, informatics, and patient care.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills, with the proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

Required:

• High school diploma or GED.
• 2+ years of experience working in healthcare industry utilizing clinical information systems including electronic health records in an ambulatory and/or operational setting.
• 3+ years of experience with information systems, clinical software, EHR (Epic) and other computer applications.

Preferred:

• Associate's or higher degree in Computer Science or related field.
• 3+ years of healthcare industry experience.

Other Requirements:

• New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).
• Satisfactory completion of required training from EHR vendor within 2 months of start date. Timely and satisfactory completion of any training or certification as determined by leader.
• Valid and current driver’s license and acceptable driving record.
• Ability to travel as needed.