Ambulatory Capacity Management Analyst

University of Washington; Seattle (WA); Hybrid; USD 75,000 - 96,000; Full time

Job summary

University of Washington’s UW Medicine Access & Innovation – Division of Capacity Management seeks an Ambulatory Capacity Management Analyst in Seattle for a hybrid, full-time role. You will serve as a trusted advisor to clinic leadership, leveraging Epic expertise to improve ambulatory access KPIs and collaborating with clinic teams.

You will provide Epic scheduling training, monitor access metrics, and lead initiatives to optimize provider schedules and space utilization.

Qualifications

• Bachelor’s degree in computer science, business, education, healthcare, or a related field.
• At least four (4) years of experience working in an acute or ambulatory care setting.
• Minimum one year of experience in either technical computer training or end-user application development or support.
• Strong understanding and experience in IT/computer/application support and analysis.
• One to two years templating experience or equivalent experience.
• Experience in using data in decision making; able to define useful data, obtain, and analyze it.
• Advanced proficiency with Excel (e.g., pivot tables, complex formulas, data analysis tools)
• Proven track record of collaborating across different departments and levels.

Responsibilities

• Implement best practices for scheduling workflows, referrals, and provider templates; act as liaison between Access & Innovation and IT teams.
• Deliver Epic training and coaching for new and existing staff; maintain accurate documentation and training materials.
• Provide first-line technical support for Epic scheduling and access workflows; manage and resolve Unite tickets.
• Analyze capacity management data, identify opportunities for improvement, and partner with clinic leadership to optimize operations.
• Participate in committees, user groups, and project teams to represent Access and Innovation and contribute to enterprise-wide initiatives.

Skills

Epic scheduling

IT support

Data analysis

Excel

Cross-department collaboration

Education

Bachelor’s Degree in related field

Tools

Epic

Job description

Job Description

UW Medicine Access & Innovation - Division of Capacity Management has an outstanding opportunity for an Ambulatory Capacity Management Analyst.

Hybrid (telework 3 days or more per week)

Seattle, WA

Full time

REQ-0000138279

WORK SCHEDULE

• 100% FTE

• Hybrid Schedule

DEPARTMENT DESCRIPTION

UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care, and preparing tomorrow’s health professionals. UW Medicine includes Harborview Medical Center, UW Medical Center (Montlake and Northwest campuses), UW Primary Care, and other affiliated entities. This position supports the Ambulatory Care Division and aligns with UW Medicine’s Patient Are First Pillar Goals: serving patients and families, providing the highest quality care, becoming the employer of choice, and practicing fiscal responsibility.

POSITION HIGHLIGHTS

• Serve as a trusted advisor to clinic leadership, leveraging Epic expertise and change management principles to improve ambulatory access KPIs

• Provide end-user support and training for Epic scheduling workflows, ensuring smooth adoption of new features and functionality

• Collaborate across UW Medicine clinics, IT teams, and Contact Center staff to implement solutions that enhance patient access and provider capacity

• Monitor key access metrics and lead improvement initiatives that optimize provider schedules and space utilization

PRIMARY JOB RESPONSIBILITIES

• Implement best practices for scheduling workflows, referrals, and provider templates; act as liaison between Access & Innovation and IT teams

• Deliver Epic training and coaching for new and existing staff; maintain accurate documentation and training materials

• Provide first-line technical support for Epic scheduling and access workflows; manage and resolve Unite tickets

• Analyze capacity management data, identify opportunities for improvement, and partner with clinic leadership to optimize operations

• Participate in committees, user groups, and project teams to represent Access and Innovation and contribute to enterprise-wide initiatives

REQUIREMENTS

• Bachelor’s Degree in computer science, business, education, healthcare, or a related field

• At least four (4) years of experience working in an acute or ambulatory care setting. (Additional years of experience may replace education requirement)

• Minimum one year of experience in either technical computer training or end-user application development or support

• Strong understanding and experience in IT/computer/application support and analysis

• One to two years templating experience or equivalent experience.

• Experience in using data in decision making; able to define useful data, obtain, and analyze it

• Advanced proficiency with Excel (e.g., pivot tables, complex formulas, data analysis tools)

• Proven track record of collaborating across different departments and levels

Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

ABOUT HARBORVIEW MEDICAL CENTER

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion. (https://www.uwmedicine.org/about/career-opportunities/harborview-medical-center)

Compensation, Benefits and Position Details

Pay Range Minimum:

$75,000.00 annual

Pay Range Maximum:

$96,000.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/) .

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .

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University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.