Epic Dorothy Analyst

Insight Global; Paramus (NJ); On-site; USD 80,000 - 110,000; Full time

Job summary

Insight Global is seeking an Application Analyst who combines technical resourcefulness with business partnership to support healthcare applications and optimize workflows. The role emphasizes collaboration with end users, operational leaders, and IT teams, with potential experience in Epic environments or enterprise application support.

A consultative, customer-facing approach is essential for driving both support and project-based initiatives.

Qualifications

• 3+ years of experience supporting healthcare or enterprise applications
• Experience with application configuration, workflow analysis, and production support
• Strong troubleshooting and root cause analysis experience
• Ability to gather requirements and translate business needs into technical solutions
• Experience working directly with operational stakeholders and end users
• Strong documentation, testing, and change management experience
• Bachelor's degree in Information Systems, Computer Science, Informatics, or related field

Responsibilities

• Drive both application support and project-based initiatives while improving workflow efficiency and system utilization
• Collaborate with end users, operational leaders, and IT teams
• Provide consultative, customer-facing support to stakeholders
• Work from Epic environments or healthcare systems is advantageous

Skills

Healthcare applications

Workflow analysis

End-user communication

Troubleshooting

Documentation

Education

Bachelor's degree in Information Systems/CS/Informatics or related field

Job description

Job Description

IG is seeking a well-rounded Application Analyst who can operate as both a technical resource and business partner. The ideal candidate has strong experience supporting healthcare applications, understands workflow optimization, and can confidently work with end users, operational leaders, and IT teams. Candidates coming from Epic environments, healthcare systems, or enterprise application support teams will stand out. They need someone who is consultative, highly organized, customer-facing, and capable of driving both application support and project-based initiatives while improving workflow efficiency and system utilization.

Skills and Requirements

• 3+ years of experience supporting healthcare or enterprise applications
• Experience with application configuration, workflow analysis, and production support
• Strong troubleshooting and root cause analysis experience
• Ability to gather requirements and translate business needs into technical solutions
• Experience working directly with operational stakeholders and end users
• Strong documentation, testing, and change management experience
• Bachelor's degree in Information Systems, Computer Science, Informatics, or related field (or equivalent experience)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].