Business Application Analyst

Insight Global; Paramus (NJ); On-site; USD 85,000 - 120,000; Full time

Job summary

Insight Global is seeking a consultative Application Analyst who can bridge the gap between technology and operations. The ideal candidate will support end users, lead projects, and drive continuous improvement initiatives across healthcare IT and enterprise applications.

Candidates should have 3+ years in application support, strong troubleshooting, and experience translating business needs into technical solutions; Epic experience is a plus.

Qualifications

• 3+ years of experience in application support, information systems, healthcare IT, or related technical environments.
• Experience with workflow analysis, application configuration, and system support.
• Strong troubleshooting and root cause analysis skills.
• Ability to gather requirements and translate business needs into technical solutions.
• Experience supporting end users, managing incidents, and resolving complex application issues.
• Strong communication and stakeholder management skills.
• Bachelor's degree in Information Systems, Computer Science, Informatics, or related field (or equivalent experience).
• 2+ years of project management experience.
• Healthcare systems or hospital IT experience.
• Experience leading testing efforts, including test planning and validation.
• Experience creating and delivering end-user training.
• Knowledge of data analytics, reporting, and process improvement initiatives.
• Experience mentoring junior analysts or team members.
• Relevant application certifications.

Responsibilities

• Bridge technology and operations to improve workflows and system usage.
• Support end users, manage incidents, and resolve complex application issues.
• Lead projects and drive continuous improvement initiatives.

Skills

Application support

Workflow analysis

Root cause analysis

Requirements gathering

End-user support

Stakeholder management

Project management

Communication

Data analytics

End-user training

Mentoring

Education

Bachelor's degree in Information Systems, Computer Science, Informatics, or related field

Tools

Epic

Job description

Job Description

Insight Global is seeking a consultative Application Analyst who can bridge the gap between technology and operations. The ideal candidate has strong application support and workflow optimization experience, enjoys solving complex technical and process-related issues, and can effectively partner with stakeholders across the organization. This person should be comfortable managing multiple priorities, leading projects, supporting end users, and driving continuous improvement initiatives. Candidates coming from healthcare IT, Epic, clinical applications, or enterprise application support environments will stand out. They need someone who is analytical, customer-focused, collaborative, and able to translate operational challenges into effective system solutions.

Skills and Requirements

• 3+ years of experience in application support, information systems, healthcare IT, or related technical environments
• Experience with workflow analysis, application configuration, and system support
• Strong troubleshooting and root cause analysis skills
• Ability to gather requirements and translate business needs into technical solutions
• Experience supporting end users, managing incidents, and resolving complex application issues
• Strong communication and stakeholder management skills
• Bachelor's degree in Information Systems, Computer Science, Informatics, or related field (or equivalent experience)
• 2+ years of project management experience
• Healthcare systems or hospital IT experience
• Experience leading testing efforts, including test planning and validation
• Experience creating and delivering end-user training
• Knowledge of data analytics, reporting, and process improvement initiatives
• Experience mentoring junior analysts or team members
• Relevant application certifications

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].