Epic Cupid Trainer — Clinical Training Lead (Contract)

Intone Inc; San Francisco (CA); Hybrid; USD 96,000 - 165,000; Full time

Job summary

Intone Inc. in San Francisco, CA, seeks an Epic Cupid Trainer on a 6+ month contract to lead training and support for Epic Cupid clinical applications.

The role involves designing training programs for users at varying levels and resolving issues with a focus on adoption and competency. The position requires Epic Cupid certification, 3–5 years of relevant experience, and strong interpersonal and organizational skills to collaborate with senior staff and managers and maintain system quality

Qualifications

• 3–5 years of relevant experience.
• Bachelor's degree in health care information technology, computer science, or a related field, or an equivalent combination of experience and training
• Epic certification in Cupid
• Broad and/or in-depth knowledge of clinical applications, including design, development, implementation, user support and training, maintenance, quality assurance, system testing, and evaluation
• Strong problem-resolution and troubleshooting skills
• Strong interpersonal and training skills with the ability to work effectively with users at varying professional and technical levels
• Strong organizational, written, verbal, and analytical skills
• Ability to work collaboratively with senior staff and managers

Responsibilities

• Provide training and user support on Epic Cupid clinical applications
• Design, develop, and implement training programs for end users at varying professional and technical levels
• Troubleshoot and resolve application issues, distinguishing between application/build issues and training needs
• Perform system testing and quality assurance activities
• Document system issues and escalates to build analysts as needed
• Work with challenging or resistant end users to ensure effective adoption and competency
• Collaborate with senior staff and managers as a technical and training resource
• Support system maintenance and evaluation activities

Skills

Training

User Support

Troubleshooting

Communication

Education

Bachelor's degree or equivalent

Tools

Epic Cupid

Job description

Intone Inc. in San Francisco, CA, seeks an Epic Cupid Trainer on a 6+ month contract to lead training and support for Epic Cupid clinical applications.

The role involves designing training programs for users at varying levels and resolving issues with a focus on adoption and competency. The position requires Epic Cupid certification, 3–5 years of relevant experience, and strong interpersonal and organizational skills to collaborate with senior staff and managers and maintain system quality