EPIC Clinic Coordinator — Admin & Scheduling

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 41,000; Full time

Job summary

Rush University Medical Center in Chicago is seeking an administrative coordinator in the Otolaryngology PBC department. The role handles telephones, patient reception, clinic communications and Health Information Management duties.

The candidate will use EPIC, maintain confidentiality, and provide excellent service. This is a full-time position with a standard 8.5-hour schedule and potential travel to offsite locations as needed.

Qualifications

• High school diploma.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours each day and remain professional and calm under stressful situations.
• Ability to adapt to change and be flexible.
• Employees must pass the EPIC scheduling test with 3 attempts within 45 days of training.
• Ability to travel to offsite locations as needed.

Responsibilities

• Performs a variety of office functions including retrieval and distribution of mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
• Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
• Maintains and retrieves medical records per HIM and office protocol.
• Addresses patient calls efficiently and courteously. Takes messages with sufficient information for staff.
• Schedules, cancels and/or reschedules patient appointments and sends reminders.
• Transfers patients to pre-registration for insurance verification.
• Prepares and disseminates patient letters and correspondence from EPIC.
• Problem solves issues by seeking appropriate resources.
• Works collaboratively as part of the medical practice team.
• Performs other duties as assigned.

Skills

Customer service

Attention to detail

Interpersonal skills

Confidentiality

EPIC proficiency

Adaptability

Scheduling test (EPIC)

Travel to offsite locations

Education

High school diploma

Tools

EPIC

Job description

Rush University Medical Center in Chicago is seeking an administrative coordinator in the Otolaryngology PBC department. The role handles telephones, patient reception, clinic communications and Health Information Management duties.

The candidate will use EPIC, maintain confidentiality, and provide excellent service. This is a full-time position with a standard 8.5-hour schedule and potential travel to offsite locations as needed.