Pediatrics Clinic Coordinator — EPIC & Patient Access

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 40,000; Full time

Job summary

Rush University Medical Center in Chicago, IL, seeks a Front Desk/Clinic Support role within Pediatrics Specialty. You will handle phones, patient reception, basic office duties, and Epic Health Information Management tasks as part of a dedicated team.

The ideal candidate has a high school diploma, solid computer skills and a commitment to excellent patient service. Training will cover scheduling, records handling, and collaboration across clinics in a fast-paced environment.

Qualifications

• High school diploma is required.
• Basic computer knowledge is required.
• Attention to detail and accuracy are essential.
• Excellent customer service and interpersonal skills are required.
• Sensitivity to patient information and confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours and stay professional under pressure.
• Willingness to travel to offsite locations as needed; schedule varies by business needs.
• Passing EPIC scheduling test with 3 attempts within 45 days of training.

Responsibilities

• Performs clinic activities including telephone answering, patient/visitor reception, and office duties.
• Accesses EPIC to retrieve referrals, orders and documentation; assists patients with information requests.
• Maintains and retrieves medical records per HIM and office policy.
• Addresses patient calls; takes messages for clinical staff.
• Schedules, cancels, and reschedules patient appointments; sends reminders as required.
• Transfers patients to pre-registration for insurance verification.
• Prepares and disseminates patient letters and other correspondence from EPIC.
• Works collaboratively as part of the medical practice team.

Skills

Customer service

Attention to detail

Interpersonal skills

EPIC scheduling

Confidentiality

Adaptability

Time management

Phone etiquette

Education

High school diploma

Tools

EPIC

Job description

Rush University Medical Center in Chicago, IL, seeks a Front Desk/Clinic Support role within Pediatrics Specialty. You will handle phones, patient reception, basic office duties, and Epic Health Information Management tasks as part of a dedicated team.

The ideal candidate has a high school diploma, solid computer skills and a commitment to excellent patient service. Training will cover scheduling, records handling, and collaboration across clinics in a fast-paced environment.