Clinic Coordinator - Pediatrics Specialty-27677

Rush University Medical Center; Chicago (IL); On-site; USD 19,000 - 29,000; Full time

Job summary

Rush University Medical Center is seeking a full-time Clinic Administrative Assistant to support clinic activities, patient reception, and office duties. The ideal candidate has a high school diploma and demonstrates excellent customer service and attention to detail.

This position involves utilizing EPIC, managing patient communications, and maintaining medical records in a collaborative environment. Candidates with medical office experience are preferred. Rush champions diversity and equal opportunity in hiring.

Qualifications

• High school diploma.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.

Responsibilities

• Perform a variety of office functions including mail retrieval and distribution.
• Access EPIC to assist patients with Release of Information requests.
• Maintain and retrieve medical records per HIM and office protocol.
• Schedule, cancel, and/or reschedule patient appointments as assigned.
• Problem solve issues by seeking out the appropriate resources.

Skills

Attention to detail

Excellent customer service

Basic computer knowledge

Interpersonal skills

Ability to utilize EPIC

Education

High school diploma

Job description

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Pediatrics Specialty

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 5:30:00 PM)

Pay Range: $18.87 - $29.73 per hour

Summary

Performs clinic activities including answering telephones, patient and visitor reception, administrative office duties, and Health Information Management responsibilities. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.

Required Qualifications

• High school diploma.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours each day and remain professional and calm under stressful situations.
• Ability to adapt to change and be flexible.
• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.
• Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs.

Preferred Qualifications

• Medical office experience.

Responsibilities

• Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
• Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
• Maintains and retrieves medical records per HIM and office protocol.
• Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
• Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.
• Appropriately transfers patients to pre-registration for insurance verification.
• Prepares and disseminates patient letters and other correspondence from EPIC.
• Problem solves issues by seeking out the appropriate resources.
• Works collaboratively as part of the medical practice team.
• Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.