Clinic Coordinator - Otolaryngology-29284

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 41,000; Full time

Job summary

Rush University Medical Center in Chicago is seeking an administrative coordinator in the Otolaryngology PBC department. The role handles telephones, patient reception, clinic communications and Health Information Management duties.

The candidate will use EPIC, maintain confidentiality, and provide excellent service. This is a full-time position with a standard 8.5-hour schedule and potential travel to offsite locations as needed.

Qualifications

• High school diploma.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours each day and remain professional and calm under stressful situations.
• Ability to adapt to change and be flexible.
• Employees must pass the EPIC scheduling test with 3 attempts within 45 days of training.
• Ability to travel to offsite locations as needed.

Responsibilities

• Performs a variety of office functions including retrieval and distribution of mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
• Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
• Maintains and retrieves medical records per HIM and office protocol.
• Addresses patient calls efficiently and courteously. Takes messages with sufficient information for staff.
• Schedules, cancels and/or reschedules patient appointments and sends reminders.
• Transfers patients to pre-registration for insurance verification.
• Prepares and disseminates patient letters and correspondence from EPIC.
• Problem solves issues by seeking appropriate resources.
• Works collaboratively as part of the medical practice team.
• Performs other duties as assigned.

Skills

Customer service

Attention to detail

Interpersonal skills

Confidentiality

EPIC proficiency

Adaptability

Scheduling test (EPIC)

Travel to offsite locations

Education

High school diploma

Tools

EPIC

Job description

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Otolaryngology PBC

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $18.87 - $29.73 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary

Performs clinic activities including answering telephones, patient and visitor reception, administrative office duties, and Health Information Management responsibilities. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including compliance with all Rush University Medical Group Customer Service and Performance Standards.

Required Job Qualifications

• High school diploma.


• Basic computer knowledge.


• Attention to detail and accuracy.


• Excellent customer service and interpersonal skills.


• Sensitivity to patient health information and protection of confidentiality.


• Ability to utilize EPIC efficiently.


• Ability to sit for several hours each day and remain professional and calm under stressful situations.


• Ability to adapt to change and be flexible.


• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.


• Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs.

Preferred Job Qualifications

• Medical office experience.

Responsibilities

• Performs a variety of office functions including the retrieval and distribution of incoming and outgoing mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.


• Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.


• Maintains and retrieves medical records per HIM and office protocol.


• Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.


• Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.


• Appropriately transfers patients to pre-registration for insurance verification.


• Prepares and disseminates patient letters and other correspondence from EPIC.


• Problem solves issues by seeking out the appropriate resources.


• Works collaboratively as part of the medical practice team.


• Performs other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.