Epic Cheers / Call Campaign Consultant

Medasource; United States; Remote; USD 110,000 - 124,000; Full time

Job summary

Medasource is seeking an Epic Cheers / Call Campaign Consultant for a remote, contract engagement supporting a large nonprofit health system. The role requires ownership of Cheers Campaigns end-to-end, from intake to post-launch tuning, across EST/CST hours.

Applicants should have hands-on Epic Cheers build experience and active Epic certifications, with a track record of delivering projects independently while coordinating with senior leadership.

Qualifications

• HANDS-ON Epic Cheers build experience in Campaigns or Call Management.
• Active Epic certifications.
• Proven ability to run end-to-end work: gather requirements, build, demo, launch.

Responsibilities

• Own Cheers Campaigns requests end to end: intake, build, test, launch, tuning.
• Assess outreach requests and choose appropriate Epic tools.
• Migrate outreach into Epic where sensible.
• Coordinate timing across campaigns, MyChart messaging, and texting.
• Build and support care-gap outreach campaigns that write back to Epic.
• Present builds to senior leaders and handle feedback calmly.
• Manage workload and timelines with minimal hand-holding.

Skills

Epic Cheers build experience

Epic certifications

End-to-end project delivery

Stakeholder communication

Remote work coordination

Education

Epic certifications (Campaigns/Cheers)

Tools

Epic Cheers

Campaigns module

MyChart messaging

Hello World texting

Healthy Planet workflows

Job description

Job Title: Epic Cheers / Call Campaign Consultant

Hourly/Salary Compensation Range: $80-90/Hour PR

Contract Length: 6-12 months (highly likely to be 12-months due to workload)

Location: Remote

Hours: EST/CST - MUST work either EST or CST

Start Date: 11/9/26 is target. Needed ASAP and motivated to expedite.

Client Overview: Our client is one of the largest nonprofit health systems in the country. Formed via the merging of two large health systems from the midwest and southeast. It is now the third-largest nonprofit health system in the U.S. It runs 60+ hospitals and 1,000+ care sites, employs more than 150,000 people, with care being delivered across 5 states, including a large AMC/Research sub-org that makes up their academic core.

Job Description: Key responsibilities

• Own Cheers Campaigns requests end to end: intake, requirements, build, testing, launch and post-launch tuning, with minimal oversight.
• Assess each outreach request and recommend whether Campaigns is the right tool, or overkill compared with a narrower or site-level approach.
• Migrate outreach currently handled in third-party and population health tools into Epic where it makes sense.
• Coordinate timing and channel across campaigns, MyChart messaging and texting so patients are not over-messaged.
• Build and support care-gap and other outreach campaigns that write results back to Epic.
• Implement Cheers Call Management for the remaining departments not yet live.
• Present builds and recommendations directly to senior operational and clinical leaders, and handle pushback calmly.
• Manage own workload and timelines like a project manager; dedicated PMs are not assigned to every campaign.
• Optional: help with Cheers tickets / support rotation if interested.

Skill Set Requirements: Required qualifications

• Hands-on Epic Cheers build experience in Call Management, Campaigns, or both. Any combination is acceptable.
• Active Epic certification(s). A candidate without Campaigns experience is acceptable if they hold multiple Epic certifications, since Campaigns reuses existing Epic functionality.
• Proven ability to run own work end to end: gather requirements, build, demo back to stakeholders and launch without hand-holding.
• Comfortable working directly with senior healthcare leadership.
• Available to work Eastern / Central business hours, fully remote.

Nice to Haves: Preferred qualifications

• Experience in both Cheers Campaigns and Call Management (the client’s first choice).
• Prior Cheers Campaigns project experience, especially care-gap or population health outreach.
• Project management experience or a track record of leading own workstreams.
• Familiarity with MyChart patient messaging, Epic Hello World texting, or Healthy Planet / population health workflows (added by Medasource as relevant adjacent skills; not stated by the client).
• Experience moving outreach off third-party vendors into Epic.