Epic Cheers Analyst

Apex Systems; Oak Brook (IL); Remote; USD 96,000 - 152,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and LTD

Employee Stock Purchase Program (ESPP)

401K with company match after 12 meses

Health Savings Account (HSA)

Employee Assistance Program (EAP) with

Corporate discounts and other perks

Certification discounts and access to

Job summary

Everforth Apex is seeking an Epic Cheers Consultant/Analyst for a remote, 6-12 month contract with a large healthcare client. You will act as the CRM SME for Epic Cheers campaigns, coordinating with marketing, clinical, and IT teams to ensure campaigns meet operational goals and are delivered on time.

The role requires an active Epic Cheers Certification, hands-on campaign experience, and strong communication skills for stakeholder collaboration in a consulting setting.

Qualifications

• Active Epic Cheers Certification (no lapse) is required.
• Hands-on Epic Cheers campaign experience in live environments.
• Experience supporting Epic implementations, upgrades, or optimizations.
• Strong CRM, patient engagement, and call center workflow understanding.
• Ability to work independently in consulting or project-based settings.
• Strong communication skills and stakeholder collaboration experience.

Responsibilities

• Serve as Epic Cheers CRM SME focusing on campaign configuration and execution.
• Design, build, test, and support Epic Cheers campaigns (preventive care, screening, access).
• Translate business requirements into Epic Cheers builds via workflow analysis.
• Configure and maintain campaign rules, profiles, workqueues, scripts, contact types, and decisions.
• Collaborate with call center, marketing, clinical, and IT to align campaigns with goals.
• Support unit/integration testing and go-live activities including post-go-live optimization.
• Develop and maintain build documentation and tip sheets.
• Work cross-functionally with Epic teams (Cadence, MyChart, Prelude, CTI, Reporting) as needed.

Skills

Epic Cheers Certification

Epic Cheers campaigns experience

Epic implementations, upgrades, or opt

CRM, patient engagement, call center

Independent consulting work

Communication & stakeholder collab

Job description

Epic Cheers Consultant/Analyst

Job#: 3055479

Location: Remote

Type: 6-12 month contract

Client: Large Healthcare System

Our healthcare client is looking for an Epic Cheers Consultant/Analyst! **** YOU MUST HOLD AN ACTIVE EPIC CHEERS CERTIFICATION TO BE CONSIDERED.

Responsibilities

• Serve as the Epic Cheers (CRM) subject matter expert, with a focus on campaign configuration and execution
• Design, build, test, and support Epic Cheers campaigns (preventive care, screening, access, or service line outreach)
• Perform workflow analysis and translate business requirements into Epic Cheers build
• Configure and maintain campaign rules, profiles, workqueues, scripts, contact types, and decision trees
• Collaborate with call center, marketing, clinical, and IT teams to ensure campaigns align with operational goals
• Support unit testing, integrated testing, and go-live activities, including post-go-live optimization
• Develop and maintain build documentation and tip sheets
• Work cross-functionally with integrated Epic teams (e.g., Cadence, MyChart, Prelude, CTI, Reporting) as needed

Required Qualifications

• Active Epic Cheers Certification (no lapse)
• Proven hands-on Epic Cheers campaign experience
• Experience supporting Epic implementations, upgrades, or optimizations
• Strong understanding of CRM, patient engagement, and call center workflows
• Ability to work independently in a consulting or project-based environment
• Strong communication skills and stakeholder collaboration experience

Preferred Qualifications

• Experience implementing new or replacement CRM campaigns
• Additional Epic certifications or experience (MyChart, Cadence, Prelude, CTI, Reporting)
• Prior healthcare consulting experience

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Benefits

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

2026 Everforth, Inc. All rights reserved.

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.