Epic Billing IT Manager: Remote Health IT Leader

UnitedHealth Group; Minneapolis (MN); Hybrid; USD 92,000 - 164,000; Full time

Job summary

UnitedHealth Group is seeking an IT Manager, Epic Professional Billing to lead Epic Professional Billing service delivery, collaborate with clients and internal teams, support and develop team members, and craft practical solutions that improve performance and outcomes for the people we serve. Remote work is available nationwide; for Minneapolis area staff, a four‑day in‑office presence is required.

The role emphasizes leadership, cross‑functional coordination and delivering scalable healthcare

Qualifications

• Epic Certification in Professional Billing and/or Resolute Hospital Billing.
• 5+ years of experience supporting healthcare providers and/or organizations.
• 5+ years of experience leading complex IT managed services delivery.
• 5+ years of end-to-end delivery of software applications and technology platforms.
• 5+ years of delivering scalable technology solutions for clients.
• 2+ years of technology leadership experience.
• 2+ years of direct leadership of teams.
• Experience in fast-paced, dynamic environments.
• Proven ability to collaborate with internal and external cross-functional groups.
• Demonstrated success building client relationships.

Responsibilities

• Lead day-to-day service delivery for Epic Professional Billing, including incidents, requests, enhancements, and project work.
• Serve as the main escalation point and partner with internal and client stakeholders to resolve issues and maintain strong performance.
• Manage, coach, and develop team members while supporting performance, staffing, and career growth.
• Collaborate with leadership and project teams on planning, prioritization, roadmaps, and best practices.
• Support client success by aligning resources, communicating operational updates, and driving continuous improvement.
• Participate in interviewing candidates and sharing best practices across teams.
• Support business development through solution design and client engagement.
• Identify opportunities for optimization and improved client outcomes.
• Provide status updates and reporting as needed.

Skills

Epic Certification

IT service delivery

Leadership

Healthcare IT experience

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in CS / Information Systems or related

Job description

UnitedHealth Group is seeking an IT Manager, Epic Professional Billing to lead Epic Professional Billing service delivery, collaborate with clients and internal teams, support and develop team members, and craft practical solutions that improve performance and outcomes for the people we serve. Remote work is available nationwide; for Minneapolis area staff, a four‑day in‑office presence is required.

The role emphasizes leadership, cross‑functional coordination and delivering scalable healthcare