Epic Billing IT Manager - Remote Leader

Optum; Minneapolis (MN); Hybrid; USD 92,000 - 164,000; Full time

Job summary

Optum is seeking an IT Manager, Epic Professional Billing to lead Epic Professional Billing service delivery and collaborate with clients and internal teams to drive performance and client outcomes. You will have the opportunity to coach staff, support career growth, and shape roadmaps with leadership peers while delivering practical solutions that improve healthcare delivery.

This remote role lets you work from anywhere in the U.S.; however, in Minneapolis or Washington, D.C., you’ll be in the

Qualifications

• Epic Certification in Professional Billing and/or Resolute Hospital Billing.
• 5+ years of experience supporting healthcare providers and/or organizations.
• 5+ years of experience leading and executing on complex IT managed services delivery.
• 5+ years of experience with end-to-end experiences delivering both software applications and technology platforms.
• 2+ years of technology leadership experience.
• 2+ years of direct leadership of team(s).
• Experience working in fast paced, dynamic environment.

Responsibilities

• Lead day-to-day service delivery for Epic Professional Billing, including incidents, requests, enhancements, and project work.
• Serve as the main escalation point and partner with internal and client stakeholders to resolve issues and maintain strong performance.
• Manage, coach, and develop team members while supporting performance, staffing, and career growth.
• Collaborate with leadership and project teams on planning, prioritization, roadmaps, and best practices.
• Support client success by aligning resources, communicating operational updates, and driving continuous improvement.
• Participate in internal initiatives such as interviewing candidates and sharing best practices across teams.
• Support business development efforts through solution design and client engagement.
• Identify opportunities for optimization, application rationalization, and improved client outcomes.
• Provide status updates and reporting as needed.

Skills

Epic Certification

Healthcare IT experience

IT managed services

Leadership

Client relationships

Cross-functional collaboration

Education

Bachelors in CS/IS or related field

Job description

Optum is seeking an IT Manager, Epic Professional Billing to lead Epic Professional Billing service delivery and collaborate with clients and internal teams to drive performance and client outcomes. You will have the opportunity to coach staff, support career growth, and shape roadmaps with leadership peers while delivering practical solutions that improve healthcare delivery.

This remote role lets you work from anywhere in the U.S.; however, in Minneapolis or Washington, D.C., you’ll be in the