Epic ASAP Lead: ED Workflow & Optimization

HCL Technologies Limited

Phoenix (AZ)

On-site

USD 95,000 - 151,000

Full time

23 hours ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Pharmacy benefits

Life insurance

AD&D

Disability insurance

Employee assistance program

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCLTech is seeking an Epic ASAP professional to lead implementation, optimization, upgrade, and support activities for the ED modules. You will gather emergency department requirements and design/maintain ED workflows, boards, and provider processes to improve throughput and reduce wait times.

The role requires 8+ years of healthcare IT experience with Epic, strong ED operations knowledge, and Epic ASAP certification.

Qualifications

Bachelor's degree in a healthcare/computer field or related discipline.
8+ years of healthcare IT experience with Epic implementation and support.
Epic ASAP Certification is mandatory.
Strong understanding of emergency department operations and patient flow.
Experience in workflow analysis, testing, deployment, and production support.
Ability to lead client-facing workshops and manage stakeholders.

Responsibilities

Lead implementation, optimization, upgrade, and support activities for Epic ASAP.
Gather and analyze emergency department clinical and operational requirements.
Configure ED workflows including patient arrival, triage, tracking, treatment, discharge, transfer, and observation management.
Design and maintain ED tracking boards, work queues, status boards, and provider workflows.
Collaborate with clinicians and operational stakeholders to optimize workflows.
Coordinate testing, training materials, go-live, and hypercare activities.
Mentor junior analysts and contribute knowledge transfer to support teams.