Epic Applications Delivery Lead - Healthcare IT Strategy

Healthtech Inc; Northern (KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Nordic is seeking a Senior Epic Applications Solutions Delivery Manager to oversee and coordinate the strategic vision across customer organizations. You will facilitate roadmaps and success criteria among stakeholders, operators, and technical teams to strengthen client partnerships and improve workflows.

Lead with a strong service mindset, communicate status, mitigate escalations, and mentor application analysts while delivering on client priorities and opportunities for optimization.

Qualifications

• Bachelor's degree in IT/Healthcare Informatics (or equivalent experience).
• 8+ years of experience in healthcare or Healthcare IT.
• 5+ years working with Epic products.
• Proven ability to manage and mentor a team, resolve escalations, and maintain service-level commitments.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.

Responsibilities

• Assists with coordination and collaboration across application teams to execute customers' strategic vision.
• Proactively identifies opportunities and gaps within functionality based on understanding of operational challenges.
• Creates and updates product and functionality roadmaps.
• Assists with multi-year planning efforts.
• Works closely with vendors, customers, and internal teams and leverages tools to assist with assessing existing practices and identifying areas for optimization.
• Facilitates seamless communication and account teams, ensuring effective information exchange.
• Assists with the timely delivery of project/program information to customer sponsors, stakeholders, and operational leaders.
• Communicates the progress of risks, issues, and dependencies, ensuring timely actions are taken to address them.
• Actively engages in the resolution of complex conflicts within a project/program, fostering a productive work environment.
• Proactively looks for opportunities to help other team members in support of successful project delivery.
• Provides regular feedback to leaders and provides coaching to application analysts as needed.
• Develop relevant customer-facing dashboards.

Skills

Epic experience

Team leadership

Communication skills

ITIL familiarity

Education

Bachelor's degree in IT/Healthcare Informatics

Tools

Incident management tools

Ticketing systems

Job description

Nordic is seeking a Senior Epic Applications Solutions Delivery Manager to oversee and coordinate the strategic vision across customer organizations. You will facilitate roadmaps and success criteria among stakeholders, operators, and technical teams to strengthen client partnerships and improve workflows.

Lead with a strong service mindset, communicate status, mitigate escalations, and mentor application analysts while delivering on client priorities and opportunities for optimization.