Senior Epic Applications Solutions Delivery Manager

Nordic Global; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Nordic Global is seeking an experienced Senior Epic Applications Solutions Delivery Manager to oversee the strategic vision across customer organizations. You will facilitate roadmaps, coordinate with operators and technical teams, and drive delivery with a strong service mindset.

You will collaborate with vendors, customers, and internal teams to optimize practices, communicate status, and mitigate escalations while mentoring a team of application analysts.

Qualifications

• Bachelor's degree in IT/Healthcare Informatics or equivalent.
• 8+ years in healthcare or Healthcare IT.
• Experience supervising or managing staff preferred.
• Strong knowledge of EHR, practice management systems, and clinical apps.
• 5+ years with Epic products; ability to mentor and manage SLAs.

Responsibilities

• Coordinate across application teams to align with customers' strategic vision.
• Identify opportunities and gaps based on operational challenges.
• Create and update product and functionality roadmaps.
• Lead multi-year planning efforts and governance.
• Collaborate with vendors, customers, and internal teams to optimize practices.
• Foster transparent communication with stakeholders and sponsors.
• Manage risks, issues, and dependencies; escalate when needed.
• Coach application analysts and guide team members for delivery.
• Develop customer-facing dashboards and reporting.
• Engage stakeholders to ensure ownership and collaboration.

Skills

Epic products

Healthcare IT

Team leadership

Stakeholder communication

Project coordination

Education

Bachelor's degree in IT/Healthcare Informatics

Tools

ITIL frameworks

Incident management tools

Ticketing systems

Job description

Make a difference. Be happy. Grow your career.

The Role

The Senior Epic Applications Solutions Delivery Manager oversees and coordinates the strategic vision of operational leaders across customer organizations. They are responsible for helping to facilitate the roadmap and success criteria amongst key stakeholders, operators, and technical teams. The Senior Epic Applications Solutions Delivery Manager is responsible for effectively communicating status, mitigating escalations, as well as overseeing and coordinating efforts to strengthen client partnerships by ensuring teams deliver on client priorities and proactively improving client systems and workflows, all with a strong service mindset.

Nordic, Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.

Key Responsibilities

• Assists with coordination and collaboration across application teams to execute customers’ strategic vision.
• Proactively identifies opportunities and gaps within functionality based on understanding of operational challenges.
• Creates and updates product and functionality roadmaps
• Assists with multi-year planning efforts
• Works closely with vendors, customers, and internal teams and leverages tools to assist with assessing existing practices and identifying areas for optimization with a focus on best practices.
• Facilitates seamless communication and account teams, ensuring effective information exchange.
• Assists with the timely delivery of project/program information to customer sponsors, stakeholders, and operational leaders, fostering transparency and collaboration.
• Communicates the progress of risks, issues, and dependencies, ensuring timely actions are taken to address them.
• Actively engages in the resolution of complex conflicts within a project/program, fostering a productive work environment.
• Proactively looks for opportunities to help other team members in support of successful project delivery. Provides regular feedback to leaders and provides coaching to application analysts as needed.
• Develop relevant customer-facing dashboards
• Proactively identifies potential challenges and emerging issues within a project/program.
• Leverages expertise to anticipate and mitigate problems before they escalated.
• Collaborates with stakeholders, develops, and maintains strong relationships based on trust and respect.
• Seeks opportunities to actively involve stakeholders in project activities or tasks, fostering a sense of ownership and collaboration.

Skills And Experience

• Bachelor’s degree in information technology, Healthcare Informatics, or a related field (or equivalent experience).
• 8+ years of experience in healthcare or Healthcare IT.
• Existing supervisory or management skills are preferred.
• Strong understanding of healthcare application support, including electronic health records (EHR), practice management systems, and other clinical/business applications.
• 5+ years working with Epic products. Proven ability to manage and mentor a team, resolve escalations, and maintain service-level commitments.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities effectively in a fast-paced healthcare environment.
• Familiarity with ITIL frameworks, incident management tools, and ticketing systems is a plus.

Other Knowledge, Skills And Abilities Required

• Project management experience preferred

Additional Details

• Travel as needed, not to exceed 15%

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.