Epic Application Manager: Healthcare IT Leader

Union-Health; Terre Town (IN); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Part-time and Full-time schedules

Comprehensive Benefits

Paid Time Off starting day one

Tuition reimbursement

Career Paths

Success Sharing

403b Retirement Employer Match

Much More!

Job summary

Union Health is seeking an Epic Application Manager to lead a team of analysts and coordinators across Epic modules. You will partner with IT, clinical, and operations leaders to ensure system functionality aligns with organizational goals and patient care standards.

The role focuses on overseeing Epic support, upgrades, and optimization while maintaining compliance with policies and change control. Strong leadership and Epic certification are required.

Qualifications

• 5+ years of EMR Epic application experience, including at least 2 years in a team leadership or management role.
• Epic experience is preferred.
• Current Epic certification in one or more applications (e.g., Epic Ambulatory, Epic Inpatient, Epic Resolute) or willing to obtain within 90 days.
• Proven leadership in Epic or other implementations, upgrades, or optimization efforts.
• Strong understanding of healthcare operations and workflows.
• Master’s degree in Healthcare Informatics, MBA, or related field is preferred.
• Experience in large, integrated delivery systems.
• Knowledge of ITIL processes, project management methodologies, and change management practices.

Responsibilities

• Lead, mentor, and manage a team of Epic analysts and application coordinators across one or more Epic modules.
• Serve as the primary liaison between IT, clinical, and operational leaders to align system functionality with organizational goals.
• Oversee day‑to‑day operations of Epic application support, ensuring timely resolution of incidents and requests.
• Manage and prioritize build requests, upgrades, optimization initiatives, and system enhancement projects.
• Ensure compliance with Epic best practices, organizational policies, and change control processes.
• Coordinate and support Epic upgrades, system maintenance, testing efforts, and go‑lives.
• Monitor application performance and proactively identify areas for improvement.
• Develop team goals, KPIs, and performance evaluations in alignment with IS strategic objectives.
• Collaborate with Epic representatives, third‑party vendors, and internal PMO on project deliverables.
• Manage application budget and resource allocation for the assigned Epic domain.
• Develops and maintains hiring standards and training/development programs that ensure that the IS department maintains a high level of technical skill and proficiency.
• Assist with design, planning, analysis, implementation, maintenance, and evaluation of computer applications.
• Functions as a change agent to help promote organization adoption of electronic medical record and workflow to optimize patient safety and experience.
• Contributes to the overall strategy and planning of the new and optimization of EMR and clinical solutions.
• Performs other duties as assigned.

Skills

Epic leadership

Team leadership

ITIL knowledge

Project management

Education

Bachelor’s degree in Information Systems, Healthcare Administration, Business, or related field

Job description

Union Health is seeking an Epic Application Manager to lead a team of analysts and coordinators across Epic modules. You will partner with IT, clinical, and operations leaders to ensure system functionality aligns with organizational goals and patient care standards.

The role focuses on overseeing Epic support, upgrades, and optimization while maintaining compliance with policies and change control. Strong leadership and Epic certification are required.