EPIC APPLICATION ANALYST I

North East Medical Services; Daly City (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

North East Medical Services in Daly City, CA seeks an entry-level Epic Application Analyst to support implementation, configuration, and maintenance of Epic Systems software to improve patient care and operations.

You will work with clinicians, administrators, and IT staff, perform testing, training, and documentation, and participate in system upgrades, providing first-line end-user support with after-hours rotation as needed.

Qualifications

• BA/BS required or 2 years of healthcare experience.
• Epic Systems certification preferred or must obtain within 6 months of hire.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Familiarity with Microsoft Office suite.
• Ability to work after-hours and Saturdays as needed.
• Experience with Agile methodologies (JIRA) preferred.

Responsibilities

• Assist in the implementation and configuration of Epic software modules.
• Work with project teams to understand business requirements and translate them into system configurations.
• Provide first-level support for end-users experiencing issues with Epic applications and troubleshoot.
• Create and update documentation related to configurations, processes, and troubleshooting procedures.
• Participate in testing activities including system upgrades, patches, and enhancements.

Skills

Analytical skills

Problem-solving

Communication

Interpersonal skills

MS Office

Agile (JIRA)

Epic Systems knowledge

Education

BA/BS or 2 years healthcare experience

Tools

JIRA

Microsoft Excel

PowerPoint

Outlook

Job description

This is an entry-level Epic Application Analyst position who plays a crucial role in the implementation, maintenance, and support of Epic Systems software applications within the healthcare organization. This position involves working closely with end-users, IT teams, and other stakeholders to ensure the effective use of Epic software to enhance patient care and operational efficiency.ESSENTIAL JOB FUNCTIONS:Implementation and Configuration:Assist in the implementation and configuration of Epic software modules.Work with project teams to understand business requirements and translate them into system configurations.Collaborate with other IT professionals to ensure integration with existing systems.Support and Troubleshooting:Provide first-level support for end-users experiencing issues with Epic applications.Investigate and troubleshoot reported problems, identifying root causes and implementing solutions.Work with vendors and internal teams to resolve complex technical issues.Training and Documentation:Conduct training materials for end-users on the proper use of Epic applications.Create and update documentation related to system configurations, processes, and troubleshooting procedures.Testing and Quality Assurance:Participate in testing activities, including system upgrades, patches, and enhancements.Ensure the quality and reliability of Epic applications by conducting thorough testing.Collaboration and Communication:Collaborate with cross-functional teams, including clinicians, administrators, and IT professionals.Communicate effectively with stakeholders to gather requirements and provide updates on project statuses.QUALIFICATIONS:BA/BS required or 2 years of relevant work experience in healthcare maybe substituted.Preferred Epic Systems certification in one or more modules or must obtain within 6 months of hire.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Knowledge of Microsoft Office (Word, Excel, Power point, Outlook).Ability to work on rotational after hours and Saturdays as needed.Knowledge of Agile methodology (JIRA) ticketing system (preferred).Previous experience with healthcare IT systems or Epic applications (preferred).LANGUAGE:Ability to read and write English fluently is required.Fluency in other languages is an asset.STATUS:This is a FLSA Non-exempt position.This is not an OSHA high-risk position.This is a Full Time position.NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).#LI-DNI