Epic Application Analyst Intermediate - EpicCare Ambulatory

Hennepin Healthcare; Minneapolis (MN); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Hennepin Healthcare is seeking an Epic Analyst (EpicCare Ambulatory) to join our IS&T team. This fulltime role offers days with primarily remote work, supporting Epic and related applications with integrations. The position emphasizes configuration, testing, documentation, and on-call support.

The successful candidate will have 3+ years in an EHR environment, an AA or BA degree (or equivalent), and Epic certifications or proficiency as preferred qualifications.

Qualifications

• 3 years of professional experience with the electronic health record, Epic.
• Associates of Arts or Bachelor’s degree, or an approved equivalent combination.
• Epic certifications or equivalent proficiency preferred.

Responsibilities

• Research to develop, configure, and modify complex Epic break-fix solutions.
• Create documentation of build and changes.
• Review, build, test, and document Epic issues with the TS using SLG.
• Participate in testing phases during implementations and upgrades.
• Develop relationships with end users, customers, and business partners.
• Provide Epic content expert support for interoperable systems.
• Identify opportunities for process or system improvements with Epic.
• Provide on-call support as scheduled.

Skills

Epic EHR knowledge

Strong communication

Analytical thinking

Education

AA or Bachelor's degree

Job description

SUMMARY

We are currently seeking an Epic Analyst (EpicCare Ambulatory) to join our team. This fulltime role will work days (primarily remote). Purpose of this position: Under general supervision, support the IS&T team in maintaining Epic system and associated applications with integration/interfaces with Epic.

RESPONSIBILITIES

• Research to develop, configure, and modify moderate to high complexity "break fix" solutions in Epic
• Create documentation of build
• Review, build, test, debug, and document progress of Epic issues in partnership with the TS utilizing the SLG process and release notes
• Participate in testing phases of associated applications during implementations and upgrades
• Develop strong relationships with end user communities, customers, and business partners
• Provide Epic content expert support for applications with integration/interfaced systems
• Identify opportunity for process/system improvements by adopting new Epic functionality
• Provide regular and/or off hour on call support as scheduled
• Perform other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

• 3 years relevant of comprehensive professional experience working in the electronic health record, Epic
• Associates of Arts (AA) or Bachelor’s degree
• OR-
• An approved equivalent combination of education and experience

Preferred Qualifications:

• Experience developing technical/systems design specifications and building system solutions
• Ability to provide customer focused service and communicate the value of proposed solutions

Knowledge/Skills/Abilities

• Ability to think strategically and demonstrate flexibility to adapt to changes in organizational or department priorities
• Demonstrated analytical, critical thinking, problem solving and conflict resolution skills
• Ability to multi-task and prioritize tasks
• Ability to explain or demonstrate technology in a manner suited to the audience

License/Certifications

• 1 Current Epic Certification (EpicCare Ambulatory)
• OR-
• 1 Current Epic Accreditation (EpicCare Ambulatory)
• OR-
• 1 Current Epic Proficiency Self-study (EpicCare Ambulatory)
• OR-
• 1 Current Epic Proficiency (EpicCare Ambulatory)