EPIC APPLICATION SYSTEMS ANALYST (ON-SITE ONLY)

Slocum Dickson Medical Group; Town of New Hartford (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Slocum Dickson Medical Group is seeking an Epic Applications Specialist to join the Epic Application team. They act as liaison between users and Epic, tailor the application to organizational needs, and maintain deep knowledge of Epic System software.

Responsibilities include Windows Server/Workstation admin, documenting specifications, processing customer requests, providing training, and ensuring daily jobs run on practice management systems. Occasional travel and on-call duties apply.

Qualifications

• Bachelor (4-year) degree with technical major (Engineering/CS) or an Associate with 2 years related experience
• High school with 4 years related experience acceptable
• Networking and phone system experience a plus
• Strong background in systems analysis, design and problem solving
• Experience with data/information warehousing and reporting

Responsibilities

• Administers Windows server/workstation environments in support of EPIC.
• Designs and documents functional requirements and technical specifications.
• Gathers and evaluates customer requests; finalizes requirements with customers.
• Configures, tests, implements, maintains and supports applications software.
• Provides end-user training and QA support.
• Ensures daily jobs run on current and legacy practice management systems.
• Occasional travel and on-call responsibilities.

Skills

Windows server administration

Independent problem-solving

Requirements translation

Training and QA support

Education

Bachelor's degree in Engineering/CS or Associate with 2 years related experience

Job description

JOB SUMMARY

Epic Application team members are responsible for in-depth knowledge of the Epic System software and are the primary liaison between user community and the Epic application. They conduct regular day-to-day communications, review the software, and exhibit a deep understanding of the business operations and works with Epic, the Epic Application Team(s), Group Operations, and end users to tailor the application to the organizations’ requirements.

DUTIES & RESPONSIBILITIES

• Strong understanding of all aspects of Windows server and workstation operating system administration; i.e., tuning / configuration as well as how they relate to EPIC, fundamentals of security, installing third-party software..
• Independent problem-solving, self-direction.
• Designs and documents the general functional requirements and detailed technical specifications workflows..
• Designs and documents the general functional requirements and detailed technical specifications for ambulatory workflows.
• Receives and documents formal requests from customer including specifications (layout, calculations, data source, etc.) Evaluates requests for completeness and if needed works with customer to finalize request.
• Recommends changes to established guidelines, standards, methodologies and conventions as appropriate.
• Assists customers with quality assurance (testing) and documentation of testing results through standard procedures and processes.
• Ability to translate user requirements into functional & design specifications, communicate with report consumers to gather specifications, review designs, present drafts, and validate results.
• Provides support to end users and participates in training, process improvement and quality assurance initiatives; provides new and ongoing application training.
• Configures, modifies, tests, implements, maintains and supports applications software.
• Write and maintain system documentation.
• Perform end user and application support functions including problem solving and resolution of application function defects. Provide systems and application training.
• Responsible for running and assuring all daily jobs are processed on current and legacy practice management systems.
• Responsible for maintaining legacy systems.
• Due to the responsibilities of position, may be required to work beyond regularly scheduled hours.
• On-Call responsibilities.
• Occasional travel required.
• Other duties as assigned.
• May be exposed to hazardous drugs.
• Attends OSHA training at Orientation and annually thereafter.

Requirements

RELATIONSHIP WITH OTHERS

Demonstrates the ability to build relationships and effectively communicate with the project team, key clinical stakeholders, including business services, nurses and physicians.

EDUCATION/EXPERIENCE/KNOWLEDGE

• Bachelor (4-year) degree, with a technical major, such as Engineering or Computer Science or Associates degree with 2 years of additional work experience in a related field or High school with an additional 4 years of work experience in a related field is required.
• Networking and phone system experience a plus.
• Strong background in systems analysis, design and problem solving preferred.
• Experience with business or clinical computer systems in the areas of data/information warehousing data and reporting of such data required.
• Solid understanding of computer systems, interfaces, software, and IT functions.

EPIC CERTIFICATION REQUIREMENTS

Certified / Credentialed in Epic Ambulatory within 6 months of hire or 90 days after last class.

PHYSICAL REQUIREMENTS

• Requires sitting, standing, bending, and reaching.
• Basic dexterity skills, may be required lift and/or move up to 50 lbs.