Epic Analyst - Team Work

Westchester Medical Center Health Network; Town of Mount Pleasant (NY); On-site; USD 95,000 - 140,000; Full time

Job summary

Westchester Medical Center Health Network is seeking an Epic Analyst to implement and optimize the Epic Team Work module, aligning scheduling and care coordination with clinical workflows.

The role collaborates with clinical staff and IT teams to ensure the Epic system supports high-quality patient care, safety, and efficiency, with responsibilities across design, testing, go-live, and ongoing support.

Qualifications

• Minimum 2+ years of hands-on EMR Analyst experience in a hospital setting.
• Experience supporting multiple facilities or an integrated delivery network (IDN) preferred.
• Experience with Epic reporting tools (e.g., Clarity, Caboodle, SlicerDicer) preferred.
• Additional Epic certifications in related modules preferred.

Responsibilities

• Design, build, and implement Epic Team Work module configurations.
• Collaborate with SMEs to analyze, document, and validate clinical or business workflows.
• Create and maintain comprehensive system build documentation and decision logs.

Skills

Epic build/configuration

Workflow analysis

System troubleshooting

Documentation

Clinical workflow knowledge

Training/support

Education

Bachelor's degree in Health Informatics/CS/Nursing

Related work experience substituted for education

Tools

Epic Clarity

Epic Caboodle

Epic SlicerDicer

Job description

Job Summary

The Epic Analyst will be responsible for the implementation, optimization, and support of the Epic Team Work module.

Job Summary

The Epic Analyst will be responsible for the implementation, optimization, and support of the Epic Team Work module.

The Epic Teamwork module is Epic’s scheduling and care‑coordination system, designed to manage clinical tasks, shift scheduling, room usage, and real‑time team communication directly within the Epic EHR. It is the first application in Epic’s EpicOps ERP suite and integrates staffing, patient data, and operational workflows for more efficient care delivery.

This role requires strong analytical skills, in-depth knowledge of clinical or operational workflows, and proven expertise in Epic build and configuration and proven expertise in Epic build and configuration.

The Epic Analyst works closely with clinical stakeholders, departmental operations staff, and other IT teams to ensure the Epic system meets the needs of our providers and supports high‑quality patient care, safety, and efficiency.

Responsibilities

I. System Design, Build, and Implementation

• Module Expertise: Develop, configure, and maintain the assigned Epic application module (e.g., Inpatient, Revenue Cycle, Orders, Cadence, Radiant, Willow, etc.) based on functional specifications and business requirements.
• Workflow Analysis: Collaborate with subject matter experts (SMEs) to analyze, document, and validate clinical or business workflows. Translate complex operational needs into effective, stable, and user‑friendly Epic build decisions.
• Documentation: Create and maintain comprehensive system build documentation, functional specifications, and decision logs to ensure transparency and continuity.

II. Testing and Quality Assurance

• Testing: Develop detailed test plans and scripts for unit, integration, and user acceptance testing (UAT). Execute testing and manage the timely resolution of defects and issues identified during the testing phases.
• Go‑Live Support: Provide at‑the‑elbow support and serve as a key resource during system upgrades, new module implementations, and facility go‑lives.

III. Optimization and Support

• Tier 2/3 Support: Serve as a high‑level troubleshooting resource for end‑users, analyzing root causes, and resolving complex technical and workflow‑related problems within the assigned Epic module.
• System Maintenance: Manage routine system maintenance, including applying system updates, new feature releases, and general patching, ensuring continuous operational stability.
• Optimization: Proactively identify and implement system optimization opportunities to improve user efficiency, enhance patient safety, and maximize the value derived from the Epic EHR.

IV. Regulatory Compliance and Training Support

• Compliance: Ensure the Epic build and workflows comply with organizational policies, industry standards, and relevant regulatory requirements (e.g., Joint Commission, HIPAA, CMS/MIPS).

Collaboration

Partner with the Training team to validate training content and provide subject matter expertise for end‑user education.

Qualifications/Requirements

Experience

• Minimum of 2+ years of hands‑on experience as an EMR Analyst, Builder, or Consultant in a hospital or integrated healthcare environment, required
• Experience supporting multiple facilities or an integrated delivery network (IDN), preferred
• Experience in scheduling preferred
• Experience with Epic reporting tools (e.g., Clarity, Caboodle, SlicerDicer), preferred
• Additional Epic certifications in related modules, preferred

Education

• Bachelor's degree in Health Informatics, Computer Science, Nursing, or a related clinical or technical field, required
• Required education may be substituted for 5 years of specifically related work experience*

Licenses / Certifications

• Epic Module Certification in job related module(s) required to be obtained within 6 months of hire and renewed quadrennial
• Current Epic Certification in at least one Epic application module(specific module certification may be required upon hiring depending on team needs), preferred
• Additional Epic certifications in related modules, preferred

Other

• Strong analytical, organizational, and problem‑solving skills.
• Excellent verbal and written communication abilities, and the capacity to work effectively with both technical and non‑technical stakeholders.

Special Requirements

N/A