Epic Ambulatory & CareLink Analyst — Go-Live Ready

TEKsystems; New York (NY); Hybrid; USD 96,000 - 107,000; Part time

Benefits offered by this job

Hybrid work model

Onsite Go-Live support

Job summary

TEKsystems in New York, NY is seeking an Epic Ambulatory / EpicCare Link Analyst to design, build, test, implement, and optimize Epic ambulatory and EpicCare Link solutions. You will collaborate with clinicians and IT teams to translate requirements into effective system improvements and manage tickets via ServiceNow.

The role requires a proactive, highly accountable professional with strong communication skills, able to support Go-Live activities onsite during the November period and ensure

Qualifications

• 3+ years of Epic Ambulatory Analyst experience.
• Experience within a large integrated healthcare system.
• Strong understanding of outpatient clinical workflows.
• Experience supporting Epic implementations, conversions, and Go-Lives.
• Knowledge of Epic interoperability and provider portal workflows.
• Self-starter with ability to manage priorities in a fast-paced environment.

Responsibilities

• Design, build, configure, test, and maintain Epic Ambulatory and EpicCare Link applications.
• Analyze clinical and operational workflows and translate business requirements into Epic solutions.
• Manage and resolve incidents, requests, and enhancement tickets through ServiceNow.
• Proactively monitor work queues and independently pick up and close tickets without requiring assignment.
• Troubleshoot application issues and perform root cause analysis.
• Collaborate with clinicians, operational stakeholders, and IT teams to optimize workflows and system performance.
• Participate in system upgrades, testing, implementation activities, and application maintenance.
• Provide end-user support and issue resolution for physicians, clinical staff, and community providers.
• Document build decisions, workflows, configuration changes, and support activities.
• Support Go-Live activities onsite, including command center coverage and end-user support.

Skills

Epic Ambulatory

Epic Carelink

Build

Support

Communication

Tools

ServiceNow

Job description

TEKsystems in New York, NY is seeking an Epic Ambulatory / EpicCare Link Analyst to design, build, test, implement, and optimize Epic ambulatory and EpicCare Link solutions. You will collaborate with clinicians and IT teams to translate requirements into effective system improvements and manage tickets via ServiceNow.

The role requires a proactive, highly accountable professional with strong communication skills, able to support Go-Live activities onsite during the November period and ensure