Epic Ambulatory Analyst - Optimize Clinic Workflows

South Central Regional Medical Center; Laurel (MS); Hybrid; USD 75,000 - 105,000; Full time

Job summary

South Central Regional Medical Center in Laurel, MS is seeking an Epic Ambulatory Analyst to design, build, and support the Epic Ambulatory module. This role collaborates with clinicians and operational staff to ensure the system meets patient care needs and supports efficient workflows.

The analyst will configure workflows, participate in upgrades, provide testing and training, and serve as a liaison among end users, IT, and Epic. Bachelor’s degree and Epic EHR experience are preferred.

Qualifications

• Bachelor’s degree in healthcare, IT, business, or related field (or equivalent experience).
• 1–3+ years of EHR experience, ideally in Epic.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.

Responsibilities

• Configure, build, and maintain Epic Ambulatory workflows, visit types, smart tools, questionnaires, orders, navigators, and templates.
• Analyze business and clinical requirements to develop system solutions aligned with best practices.
• Participate in system upgrades, release management, and new feature implementation.
• Investigate issues, identify root causes, and develop long-term solutions.
• Use Sherlock logs and Epic-provided tools to resolve issues and collaborate with Epic Technical Support when needed.
• Work with clinicians, scheduling teams, and operational leaders to understand workflows and translate needs into system functionality.
• Participate in application workgroups, governance committees, and project teams; Communicate system changes, training needs, and upgrade impacts to stakeholders.
• Monitor and evaluate system performance, ensuring optimal functionality and data integrity.
• Perform analysis, design, build, testing, and implementation of the Epic Ambulatory module.
• Participate in cross-functional project teams to ensure system integration across Epic modules and other hospital systems.
• Develop and execute testing strategies for new builds, patches, upgrades, and integrations.
• Create and maintain documentation, including build specifications, workflow diagrams, and change logs.
• Troubleshoot and resolve issues related to the Ambulatory application in a timely and effective manner.
• Create and maintain documentation for application workflows, build, testing, and training.
• Support training teams by providing build knowledge, preparing training materials, or validating workflows.
• Provide on-site support during go-live, optimizations, and new clinic rollouts.
• Provide end-user support and training when needed.

Skills

Analytical skills

Problem solving

Customer service

Communication

Education

Bachelor’s degree

Tools

Epic Ambulatory

Job description

South Central Regional Medical Center in Laurel, MS is seeking an Epic Ambulatory Analyst to design, build, and support the Epic Ambulatory module. This role collaborates with clinicians and operational staff to ensure the system meets patient care needs and supports efficient workflows.

The analyst will configure workflows, participate in upgrades, provide testing and training, and serve as a liaison among end users, IT, and Epic. Bachelor’s degree and Epic EHR experience are preferred.